Journey with Confidence RV GPS App RV Trip Planner RV LIFE Campground Reviews RV Maintenance Take a Speed Test Free 7 Day Trial ×
RV Trip Planning Discussions

Go Back   iRV2 Forums > THE OWNER'S CORNER FORUMS > Newmar Owner's Forum
Click Here to Login
Join iRV2 Today

Mission Statement: Supporting thoughtful exchange of knowledge, values and experience among RV enthusiasts.
Reply
  This discussion is proudly sponsored by:
Please support our sponsors and let them know you heard about their products on iRV2
 
Thread Tools Search this Thread Display Modes
 
Old 05-22-2022, 04:27 PM   #1
Junior Member
 
Join Date: May 2022
Posts: 1
Issues with our Baystar Sport resolved at last!

New to this forum, but we've owned two C Class and two A Class motorhomes over the years. We love RVing! I wanted to leave our recent experiences here regarding issues with our Baystar Sport (now resolved) in case this is useful to other members.
_ _ _ _ _

May 2022

I am writing this in part as a way to let people we have met on our travels know how our issues with our very disappointing new Newmar Baystar Sport 2812 were resolved.

When you spend your valuable dollars in retirement on a product with a good reputation the last thing you expect is a long litany of problems.

We bought our motorhome in 2018 new and love almost everything about it, layout, storage, 3 slides. It is short and manoeuvrable for an A class and easy to drive.

The problems started shortly after we got it. I wonít go into these. However, last summer we reached a point where items became more than what we felt we should have to handle ourselves.

By the time we got into the shop the stairs werenít working, the levelling jacks werenít working and the side of the motorhome was falling apart at the trim above the sewer compartment. This was later discovered to have been caused by rusty screws having broken off! The captains chairs and armrest upholstery was falling apart again, already having being replaced. The issue that was the most distressing is described below.

We had noticed a soft spot developing on the roof from very early on. Our first mistake was not having it acknowledged in writing. As this problem progressed it had to be addressed. First shock for us was that it was not a warranty item as the one year part of the warranty was over! With 13,000 miles on the unit this seemed unbelievable. We wrote Newmar (new head man there Brian Hazelton) and explained the situation and sent photos. Disappointingly we never heard back from Brian Hazelton we did however get a call that Newmar would give our dealer 3 hours to find the problem. At this point, and before diagnosis, Newmar offered to pay half the cost of the new roof! We said absolutely not they should cover the whole cost. During the 3 hours of diagnosis it was discovered that the air conditioner was not installed properly and hadnít been sealed causing water to leak into the plywood. It had even made it into the inside of the coach where the ceiling was coming unglued. Newmar agreed to pay for the new roof.

After a lot of time and energy spent on these and other issues we have now got the unit back. It has new upholstery (3rd set for captains chairs), baggage compartment is repaired and as stated new roof installed. We were on the hook for a new solenoid for the stairs and the levellers are now working (touch wood).

I have no way of knowing if this is it for our problems but it seems that there is such a rush to get products out that
quality of workmanship is gone, even with Newmar. The more units that go out the more people building them get paid leaving the dealers the job of dealing with the disgruntled consumers.

The consumer ends up with loss of use and enjoyment of the costly unit they purchased. I see only one solution for this. RVíers need to be prepared to put in the time and energy to insist their legitimate concerns are properly met. If we all insist the products are built to the standard Newmar (and others) have built their reputations on we may eventually see quality return. This does however take a big toll on the enjoyment you will get from your purchase.

Happy Travels!
lsellmer is offline   Reply With Quote
Join the #1 RV Forum Today - It's Totally Free!

iRV2.com RV Community - Are you about to start a new improvement on your RV or need some help with some maintenance? Do you need advice on what products to buy? Or maybe you can give others some advice? No matter where you fit in you'll find that iRV2 is a great community to join. Best of all it's totally FREE!

You are currently viewing our boards as a guest so you have limited access to our community. Please take the time to register and you will gain a lot of great new features including; the ability to participate in discussions, network with other RV owners, see fewer ads, upload photographs, create an RV blog, send private messages and so much, much more!

Old 05-22-2022, 04:51 PM   #2
Senior Member
 
momdoc's Avatar
 
Tiffin Owners Club
Join Date: Jul 2016
Location: Where we park it!
Posts: 13,075
Welcome to the forum. Fingers crossed that the worst is behind you and you can now start enjoying your rig.

You are joining a good group of friend here with good information to share. Read the various thread here and ask questions as they come up or add information if you can.

Good luck and enjoy the adventure!
__________________
momdoc
2018 Tiffin Allegro RED 37PA
2020 JEEP Trailhawk
momdoc is offline   Reply With Quote
Old 05-22-2022, 05:07 PM   #3
Senior Member/RVM #90
 
MSHappyCampers's Avatar


 
Monaco Owners Club
Join Date: Nov 2002
Location: Columbus, MS
Posts: 50,841
Hi ! Welcome to IRV2! We're sure glad you joined us!

Have fun and keep her between the ditches!

Good luck, happy trails, and God bless!
__________________
Joe & Annette
Sometimes I sits and thinks, sometimes I just sits.....
2002 Monaco Windsor 40PBT, 2013 Honda CRV AWD
MSHappyCampers is offline   Reply With Quote
Old 05-23-2022, 11:27 AM   #4
Senior Member
 
Rev. Roy's Avatar
 
Spartan Chassis
Join Date: Mar 2017
Posts: 876
You said, "The more units that go out the more people building them get paid leaving the dealers the job of dealing with the disgruntled consumers." Do you know this as a fact or is this pure conjecture? Are the employees paid an incentive? If so, how do you know this? I have not heard that they are piece work paid.
Rev. Roy is online now   Reply With Quote
Old 05-23-2022, 07:51 PM   #5
Senior Member
 
NCC-1701A's Avatar


 
Join Date: May 2018
Posts: 1,000
Quote:
Originally Posted by Rev. Roy View Post
You said, "The more units that go out the more people building them get paid leaving the dealers the job of dealing with the disgruntled consumers." Do you know this as a fact or is this pure conjecture? Are the employees paid an incentive? If so, how do you know this? I have not heard that they are piece work paid.
Rev Roy: What I heard on the Newmar tour was that when they had their 11 coaches done, they could leave for the day.

My first reaction was that this was an anti-incentive to quality by causing those that want to get home to rush the process vs putting a maniacal focus on quality work.

My second was more a question in my mind of why anyone on hourly wage would want to cut their day short....unless they weren't paid hourly. Hmmmmmm. It made sense to me that a per unit pay system would be more likely to support a "leave when your quota is done" model, but that's just me speculating.

To the OP: I hope your Baystar issues are behind you and it's pleasant experiences going forward. I had a 2010 32' Baystar I bought new in 2009 and enjoyed for 8 years. Other than a bad fuel pump on the Onan covered under warranty and upholstery failures fixed by Flexsteel at no cost to me, the unit was trouble free. Best wishes for safe travels.
__________________
"Second star to the right and straight on 'til morning"
On the Mississippi in SE Minnesota
2013 Newmar Mountain Aire 4336
2016 Chevy Silverado 4x4
NCC-1701A is offline   Reply With Quote
Reply



Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
Our Baystar :: 2019 Newmar Baystar 3014 LynnJ42 iRV2 Owners Registry 0 10-29-2021 11:11 PM
Baystar vs Baystar Sport Larry201 Newmar Owner's Forum 15 04-12-2018 11:06 AM
'02 Eagle M Series T-Stat Issues-Resolved!! dukenrock Fleetwood Owner's Forum 1 12-10-2010 10:08 PM

» Featured Campgrounds

Reviews provided by


All times are GMT -6. The time now is 08:33 AM.


Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2022, vBulletin Solutions, Inc.