ITR Heat Oasis excellent customer support
I was getting less and less hot water while using the summer loop pump. My initial thought was failure of the summer loop pump but, since it was intermittent I decided to call the technicians at ITR Heat before squeezing myself into the bay to remove the panel. However, that didnít last long as the technician said I had to get the distribution module panel off first to confirm whether or not the summer loop pump was failed.
I worked myself into the bay and removed the wood piece hiding the module and then removed the screws on the panel. Summer loop pump was running. Technician had me bang on the check valve above the summer loop pump and instantly I hear the fluid move through the check valve and I soon have hot water.
Now, after that long story hereís where the real customer support comes into play. When I opened the distribution module panel what I saw inside was not a pretty picture. Every single brass fitting inside was corroded from leaking. And, I seriously mean every fitting. It was as if the pipe dope was never put on any single fitting. The strange thing was I never noticed any leaks while I was looking at the module and the system was running. The corrosion had apparently sealed the leaking for the time being. When I mentioned this to the technician he stated that ITR had no control over the Newmar installation. I stated that Newmar only added hoses and clips to the outside of the module and nothing on the outside was leaking. The only leaking was factory installed parts internally. They asked for photos. I sent photos and in less than an hour they emailed me stating they would ship me a new distribution module at no charge. I could do the install myself or pay to have it done.
I was extremely happy with getting the new distribution module at three years and, now I have to decide if I want to crawl into the bay for a few hours of work.
Paul, Cathy and Chocolate Lab, RIO
2018 Newmar Dutch Star 4362 (Spartan)
2012 Ford F-150