Just got off the phone with Newmar "service appointment representative" Carl Snyder. Not having done this before, I was new to the game. We have several warranty issues we want corrected and I'd like a couple of normal service jobs done...plus exploring the cost of several other "possible work items."
I was pleased with how Carl handled things. Apparently, no selling dealer...Transwest...didn't do the best job of documenting a window that needed to be replaced and I had to do their homework for them; photos of the fogged window. Carl also needed photos of where the kitchen slide topper are had rubbed a mark in the past. It was not adjusted correctly.
So, my point for those who have not yet scheduled a service appointment at Nappanee is to do the following homework:
1. Request though Newmar Customer Service that they e-mail or snail mail you a copy of their "Newmar Factory Service Center Routine Maintenance form. If e-mailed, it will be in a Microsoft Excel file, so f you have problems dealing with that format, request the mailed paper copy via USPS.
2. Make a detailed list of everything you want to have done and be prepared to e-mail it to Newmar. Having the list saved in PDF format makes life easier on both ends if you are going to e-mail it.
3. Take photos of all warranty work items that will involve replacing defective items or paint work. Keep the photo file size down and/or convert them to PDF files as well. Again, it makes e-mailing simpler. If using USPS, you will obviously need to send printed photos.
4. Send a copy of your work list, completed and signed Newmar Factory Service Center Routing Maintenance form with desired services checked off, and any photo attachments to firstname.lastname@example.org
. Include a request for specific appointment dates if you have a specific schedule in mind (and, remember that they are booked out several months in advance). Check with Newmar Customer Service for a proper mailing address if you will be using USPS.
You will be notified when your service appointment is scheduled.