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Old 02-05-2019, 03:47 PM   #1
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Newmar Owners Club
Spartan Chassis
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Location: Northwest Washington State or Western Montana, depending on the season.
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Making a factory service appointment

Just got off the phone with Newmar "service appointment representative" Carl Snyder. Not having done this before, I was new to the game. We have several warranty issues we want corrected and I'd like a couple of normal service jobs done...plus exploring the cost of several other "possible work items."

I was pleased with how Carl handled things. Apparently, no selling dealer...Transwest...didn't do the best job of documenting a window that needed to be replaced and I had to do their homework for them; photos of the fogged window. Carl also needed photos of where the kitchen slide topper are had rubbed a mark in the past. It was not adjusted correctly.

So, my point for those who have not yet scheduled a service appointment at Nappanee is to do the following homework:

1. Request though Newmar Customer Service that they e-mail or snail mail you a copy of their "Newmar Factory Service Center Routine Maintenance form. If e-mailed, it will be in a Microsoft Excel file, so f you have problems dealing with that format, request the mailed paper copy via USPS.
.
2. Make a detailed list of everything you want to have done and be prepared to e-mail it to Newmar. Having the list saved in PDF format makes life easier on both ends if you are going to e-mail it.

3. Take photos of all warranty work items that will involve replacing defective items or paint work. Keep the photo file size down and/or convert them to PDF files as well. Again, it makes e-mailing simpler. If using USPS, you will obviously need to send printed photos.

4. Send a copy of your work list, completed and signed Newmar Factory Service Center Routing Maintenance form with desired services checked off, and any photo attachments to serviceappointments@newmarcorp.com. Include a request for specific appointment dates if you have a specific schedule in mind (and, remember that they are booked out several months in advance). Check with Newmar Customer Service for a proper mailing address if you will be using USPS.

You will be notified when your service appointment is scheduled.

TJ
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Old 02-06-2019, 11:05 AM   #2
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Well, this procedure must work. Got a call from Carl at Newmar telling me he had received my service appointment request. He had a couple of questions and we easily got the details sorted out. We're 'pencilled in" for an appointment in early June. We will get an official appointment notification once we have confirmed a couple of things we asked for estimates on.

Great service from Newmar!

TJ
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Old 02-06-2019, 04:56 PM   #3
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I made an appointment 3 months ago for July. It took awhile because I wanted a date 2.5 weeks after my 1 year warranty expired. They have to check with every vender. You are right they fill up fast.
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Old 02-06-2019, 05:50 PM   #4
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As TJ mentioned....and to confirm - be sure to reduce the size of pictures or files emailed to Newmar. Their filters block larger files without notification. We thought we had sent a detailed set of pictures of a paint problem. Newmar only received a couple of them.
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Old 02-06-2019, 06:27 PM   #5
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Quote:
Originally Posted by Tranquil Jim View Post
Well, this procedure must work. Got a call from Carl at Newmar telling me he had received my service appointment request. He had a couple of questions and we easily got the details sorted out. We're 'pencilled in" for an appointment in early June. We will get an official appointment notification once we have confirmed a couple of things we asked for estimates on.



Great service from Newmar!



TJ


I will also be there in early June. KIB issues, leveler issues, and tank level measurement failure on all water tanks, fresh, grey, and black. May see you there.
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Old 02-06-2019, 06:51 PM   #6
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I will also be there in early June. KIB issues, leveler issues, and tank level measurement failure on all water tanks, fresh, grey, and black. May see you there.
That would be great! Hope to see you there.

TJ
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Old 02-07-2019, 06:22 AM   #7
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The Newmar Service Appointment representatives are a new position at Newmar service, according to Ivy.

I am working on some estimates currently and was contacted by "Ivy", Carl's co-worker setting up appointments.

She informed me they were a few days behind getting estimates out.

No problem on my end...

Looking back at the 4+ years I have now been using Newmar Service, it has come a long way.

When I started I would call customer service.

Then I discovered "Alvin the Estimator", who would get my estimate ready - I then would call Phil for an appointment.

This all worked great until one time was told to get a hold of my brand specialist - Bruce.

This worked for a little while and this last time I contacted Bruce I received an email from Ivy.....

It is interesting to watch how Newmar Service continues to evolve with personnel, service center, camp ground......

It's all good.

g
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