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Old 02-18-2013, 05:33 PM   #1
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Need Help on Entrance Steps not Retracting

We took delivery yesterday of our 2010 VTDP 4333 and had a great trip home. One issue encountered is that we realized during the drive that our steps had not retracted when the door was closed and the engine started.

As a newbie I sure would appreciate any hints on troubleshooting this issue.

Ernie & Pam
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Old 02-18-2013, 05:41 PM   #2
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steps

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Originally Posted by ereeseas View Post
We took delivery yesterday of our 2010 VTDP 4333 and had a great trip home. One issue encountered is that we realized during the drive that our steps had not retracted when the door was closed and the engine started.

As a newbie I sure would appreciate any hints on troubleshooting this issue.

Ernie & Pam
Some coaches have switch that turns the steps on and off. If the switch is off the steps won't operate when the door closes. Turn to the on position and voila! When the door closes the steps retract. This is important as getting the steps repaired when you hit something is expensive, don't ask me how I know this!
Oh
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Old 02-18-2013, 05:41 PM   #3
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Is there a switch for the steps? and if so can you make them go in and out? check the electrical plug under the steps and make sure it is ok, if nothing still works you are going to look for a fuse location maybe in your manual and see if you can locate it and check it, and also check for power (12vdc)
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Old 02-18-2013, 06:26 PM   #4
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Have checked on/off switch located in panel overhead pax seat. Also, checked fuses ok on fwd driver side electrical panel. Tried turning engine and ignition off and selecting switch both off and on in two restart cycles with no movement of the steps. Guess will have to get under coach and check ground and power to the circuit board.

Ernie
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Old 02-18-2013, 09:51 PM   #5
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Steps

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Have checked on/off switch located in panel overhead pax seat. Also, checked fuses ok on fwd driver side electrical panel. Tried turning engine and ignition off and selecting switch both off and on in two restart cycles with no movement of the steps. Guess will have to get under coach and check ground and power to the circuit board.

Ernie
Keep us posted on what you find I wonder if some wire got unplugged/detached near the step motor? Anyhow let us know how this works out for you! Best of luck!
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Old 02-18-2013, 10:03 PM   #6
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Had the same problem and it was a corroded ground cable. Hope this helps.
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Old 02-19-2013, 12:36 PM   #7
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The ignition switch should override the step switch.Agree to continue checking power and ground.In my case I had to replace the motor. Good luck.
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Old 02-19-2013, 12:44 PM   #8
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05Kstar is correct. even if the switch is turned off, the ignition override should bring it in when you crank the engine.
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Old 02-19-2013, 01:01 PM   #9
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Had the same problem but mine turned out to be rust.
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Old 02-19-2013, 02:14 PM   #10
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Same problem - Tech checked for me - motor changed and voilą
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Old 02-19-2013, 07:41 PM   #11
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Here is a spec for trouble shooting the steps and as said engine start steps should re-track.
Make sure all pivot points on step are well lubed and ground connections good and clean.
Linkage with bolt on arm to motor linkage may be bent may have to remove cotter pin and remove bolt.
You can use threaded bolt and locking nut for replacement these bolts will bind again.
Steps need lube, if not get the binding.
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Old 02-20-2013, 09:48 AM   #12
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We had same problem with our 2004 Dutch Star. Found there is a grease fitting under steps that needed grease. That done, steps worked. Hope this helps.
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Old 02-20-2013, 12:05 PM   #13
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Thanks Everyone!

Will try all those items as soon as we lose this winter storm!

I especially appreciate the manual, 007. Now I understand the reason that you're the leader of this group!
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