Newmar Steps Up To Fix Problem
This past Thursday I was working on getting ready to leave for a trip over the July 4th weekend. Ran one slide, RF out. Then tried to get the FWS slide to go out...no go, motor did not run, but you could hear relay clicking. My local tech was working at the storage facility and came over to take a look. There was voltage everywhere there was supposed to be, relays were working fine, but motor would not run. He touched the post on the motor with his test light and it started running as I held down the switch. He found post very hot and quite loose as well with burn marks around the post area. Wire was also very hot.
Called Newmar support, sent them a picture and they called HWH and HWH indicated that it was a known problem with some motors, and they authorized a replacement. It was too late to get it shipped on Thursday so they shipped Friday for Saturday delivery so that I would be able to take my trip as scheduled. This is all being covered under warranty, and the new motor even included a new relay and cable. They are going to send a call tag to send the old one back.
I was very happy with the response from Newmar. I feel that they do care about customer service, and did what was necessary to get me fixed up.
I know we all complain about things that happen, but this one had a happy ending!
Have a good 4th!
Mark & Kristi
2022 Newmar King Aire
2021 Jeep Wrangler Rubicon