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Old 06-11-2007, 06:24 PM   #1
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Hi! YES! YES! Yes! We went with our coach to Camp Newmar about 3 weeks ago. We left it to have a bunch of minor things corrected and to have the Diamond Shield replaced (it was delivered with a big scratch in it) They had to repaint the nose because I added to the scratch. We came back for the coach 3 weeks later and everything was done. They also added some updates and of course fixed some things that we did not even know about. Carl and Jeff (service advisors) and Todd (team leader) and Harley (electronic wizard among other things)and their crew gave us the red carpet treatment. They and their crew are what makes Newmar what they are all about. It does not get any better then HIGH LINE. The service and follow up could not be any better or more complete. We are very satisfied with HIGH LINE at Newmar, and the next stop for us will be Essex or King Aire because of them. Paul
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Old 06-11-2007, 06:24 PM   #2
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Hi! YES! YES! Yes! We went with our coach to Camp Newmar about 3 weeks ago. We left it to have a bunch of minor things corrected and to have the Diamond Shield replaced (it was delivered with a big scratch in it) They had to repaint the nose because I added to the scratch. We came back for the coach 3 weeks later and everything was done. They also added some updates and of course fixed some things that we did not even know about. Carl and Jeff (service advisors) and Todd (team leader) and Harley (electronic wizard among other things)and their crew gave us the red carpet treatment. They and their crew are what makes Newmar what they are all about. It does not get any better then HIGH LINE. The service and follow up could not be any better or more complete. We are very satisfied with HIGH LINE at Newmar, and the next stop for us will be Essex or King Aire because of them. Paul
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Old 06-11-2007, 07:23 PM   #3
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Paul, I think you know how I'd answer that question...The proof is in what everyone ELSE says....Having spent all of last week, the weekend and now into my second week here in Nappanee, I can tell you I've heard MANY husbands and wives sing the praises of not only high line "service", but factory delivery as well.
The guys in high line are the best of the best...Yes, there are guys that are "better" at this or that, but that's what makes it so much better for the customer.
Factory delivery for $1800 is the BEST money you will spend on your coach.
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Old 06-12-2007, 03:27 AM   #4
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<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">Factory delivery for $1800 is the BEST money you will spend on your coach. </div></BLOCKQUOTE>

I couldn't agree more. I took factory PDI and delivery. They scheduled 5 days for the orintation. It was well worth the money and the time.

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Old 06-12-2007, 03:32 AM   #5
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Having owned only gas coach's we have always been treated as a Highline service customer when on visits or repair by all employes at NEWMAR.
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Old 06-12-2007, 07:10 AM   #6
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Too bad the Low Line Service is not as good. We spent the $1800 PDI which was basically a waste of time-service rep was clueless technically(although all employees were pleasant, etc.)! Still better than PDIing thru the dealer. Parts were non existant (could not order anything either) and the service dept. was on their way to the "Essex show" so their was little concern for their customers at the factory.
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Old 06-12-2007, 11:31 AM   #7
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After hanging around high line service all last week with Bob and Jack, it's a different world there.

Quite a difference from low line service where my DSDP was being serviced.

At low line, you can't access your coach without an escort.

You don't have access to the techs, supervisors, warranty people, etc.

At low line, Louise is the gate keeper, and she keeps it closed.

At high line, you can talk to any employee in person.

At high line, Spartan, Cummins, Onan, and some outside vendors are allowed to come in and work on your coach.

Not that low line service is bad, but there are perks at high line that come with a price, and I don't have a problem with that.
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Old 06-12-2007, 01:04 PM   #8
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Well Bob still get to deal with Louise. Last time I was there she chased him around more than once. I guess when you go to their parts store you have to sneak by the welcome centre door.

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Old 06-12-2007, 01:12 PM   #9
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<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">Well Bob still get to deal with Louise. Last time I was there she chased him around more than once. </div></BLOCKQUOTE>

Bob?

Louise?

Hmmmmmm.
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Old 06-12-2007, 03:00 PM   #10
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I think I will stick to my MACA. It has never been back to the factory nor has it left me on the side of the road...

Considering the cost of some of the rigs I would hope to shout that you would get high end service. If you think it is free... look at your sales slip. There is no free lunch boys.

OBTW - I don't Louise and I would very good buddies if was there for service and was treated differnt than a Essex owner.

On edit:
$1800 for PDI... I don't think so. I almost did not buy my rig because the dealer wanted $500 for PDI.
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Old 06-12-2007, 03:42 PM   #11
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Dale, we will have to agree to disagree on the merits of spending $1800 for factory delivery.
You're exactly right when you say "we get what we pay for" when we paid more for our coach and as a result we receive the different level of attention....That's ALWAYS been the American way.
I intially had some issues with Louise, but now that I've gotten to know her and understand why she is the way she is, I don't have a problem with her...She is "tasked" with corralling a large group of people in the mornings and as such she needs to be able to extract a good bit of information from folks in a timely fashion...
Go by there later in the morning, when she's not slammed and you'll find her giving directions to local points of interest and schmoozing with the customers.

While you say you'll stick with your Mountain Aire as it's not left you by the side of the road, let's tell the whole truth....
Just how many threads do we read about upgrades and modifications to those coaches to KEEP them from leaving you on the road.
There's a thread running right here in Newmar about an air upgrade...

Just trying to keep us on a level playing field...
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Old 06-12-2007, 04:42 PM   #12
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I'm on my 3rd Newmar. I loved the service for the regular Newmar. It matches what others may call high line. And yes I guess the American way is if you buy a higher priced unit you may need a higher level of service. This may or may not be a correct thing, but believe me, if they don't, the competition will. It's one "H" better than a Florida sales agency that thinks food services is the answer and you know about what price you pay. High line there gets you better service and food than a lesser purchase price. What's that about? I would rather that separation, and it exists everywhere, is returned in the product, service level not fricken cooked food.

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Old 06-12-2007, 08:44 PM   #13
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<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">While you say you'll stick with your Mountain Aire as it's not left you by the side of the road, let's tell the whole truth....
Just how many threads do we read about upgrades and modifications to those coaches to KEEP them from leaving you on the road.
There's a thread running right here in Newmar about an air upgrade... </div></BLOCKQUOTE>

ECM upgrades, CAI kits and Trac Bars have nothing to do with leaving you on the side of the road. I am a firm believer that the Trac Bars should be installed a a standard item.

The air thread has to do with the noise cause but the in rush of air to the intake. I fixed it by add a ram air scoop and connecting pipe. If you leave the standard air box installed there is no problem. When was the last time you or someone tried to take a nap in the back of a DP.

Someone asked me what I would do if I were to trade. I would look for a good used MADP. But, if I were to buy new I would probably look at Tiffin as anything other than MA in the Newmar gasser line just doesn't do a thing for me.

All these trips back to the factory speak to QA at build time. Also, I don't think the consumer should have to pay a premium for PDI. If the QA was done at the factory all the dealer should have to do is some basic checks and cleanup from delivery.

On Edit:
My rig has never been back to the factory and only back to the dealer 3 times.
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Old 06-13-2007, 04:51 AM   #14
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Been to Newmar regular service twice. Once w/Bob (rebelsbeach) and saw the High Line vs. the regular. High Line is awesome, but, I have to say regular was very good.

Louise is all bark and no bite. Once you get the extension of the service techs, you can call them anytime.

There are two service buildings. Their names escape me right now, but, there is the overall regular service manager who also manages one building and a guy who manages the other building. I found them to be quite helpful.

I'm sure there are front line techs who aren't very helpful. However, when I was in the one building they definitely took a team approach to repairs.

Again, I'm sure there have been bad experiences but, overall mine has been quite good and I have similar feedback from many others on this forum and elsewhere.

My previous coach was a Discovery. Fleetwood won't even factory service you unless you have a Revolution on up.
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