RV Trip Planning Discussions

Go Back   iRV2 Forums > THE OWNER'S CORNER FORUMS > Newmar Owner's Forum
Click Here to Login
Join iRV2 Today

Mission Statement: Supporting thoughtful exchange of knowledge, values and experience among RV enthusiasts.
Closed Thread
  This discussion is proudly sponsored by:
Please support our sponsors and let them know you heard about their products on iRV2
 
Thread Tools Search this Thread Display Modes
 
Old 05-06-2013, 08:42 AM   #1
Senior Member
 
Roadweary's Avatar
 
Join Date: Sep 2012
Posts: 175
Not a good Newmar story....

http://www.news-press.com/article/20...nclick_check=1
__________________

__________________
Road Weary
Roadweary is offline  
Join the #1 RV Forum Today - It's Totally Free!

iRV2.com RV Community - Are you about to start a new improvement on your RV or need some help with some maintenance? Do you need advice on what products to buy? Or maybe you can give others some advice? No matter where you fit in you'll find that iRV2 is a great community to join. Best of all it's totally FREE!

You are currently viewing our boards as a guest so you have limited access to our community. Please take the time to register and you will gain a lot of great new features including; the ability to participate in discussions, network with other RV owners, see fewer ads, upload photographs, create an RV blog, send private messages and so much, much more!

Old 05-06-2013, 09:05 AM   #2
Senior Member
 
Join Date: Oct 2009
Posts: 248
I suspect that it's no different from any other manufacturer.

We only know half the story and probably never will know Newmar's thoughts and position.

In our litigation happy society, everyone plays CMA.
__________________

steveclv is offline  
Old 05-06-2013, 09:46 AM   #3
Senior Member
 
BFlinn181's Avatar
 
Gulf Streamers Club
Join Date: Jan 2012
Location: Cincinnati
Posts: 19,924
I had trouble getting past the 'mobile home' label the article kept repeating. It's an RV, motor home, Class A, coach, or something OTHER than a mobile home. Sounds like it was left hooked up to city water or the pump left on to allow that much leakage.
__________________

Bob & Donna
'98 Gulf Stream Sun Voyager DP being pushed by a '00 Beetle TDI
BFlinn181 is offline  
Old 05-06-2013, 10:00 AM   #4
Senior Member
 
Oldme's Avatar
 
iRV2 No Limits Club
Join Date: Nov 2012
Posts: 456
That must have been on big leak IN the wall.

She is in Fl., I bet if the Insurance Commissioner becomes involved and the Attorney Generals Office Division of Consumer Protection, she will get results.

It worked getting an insurance payment for my Mother-in-Law after the death of the Father-in-Law on an insured Class A. The insurance company at first refused to pay. Then they saw their "mistake".
__________________
We are K&K for Kathy & Ken - Both retired.
She accounting, he Law Enforcement
Oldme is offline  
Old 05-06-2013, 10:22 AM   #5
Senior Member
 
Skip426's Avatar


 
Join Date: Apr 2011
Location: Powell River, B.C.
Posts: 18,589
Quote:
Originally Posted by steveclv View Post
I suspect that it's no different from any other manufacturer.

We only know half the story and probably never will know Newmar's thoughts and position.

In our litigation happy society, everyone plays CMA.
X2, and the " lease a car " who full times , and doesn't have transportation ? Where would you park, a M/H that you didn't already need a car, for work or to get to the store.
__________________
99DSDP 3884, Freightliner, XC, CAT 3126B, 300 HP /ALLISON 3060
2000 Caravan toad, Remco & Blue Ox.
Skip426 is offline  
Old 05-06-2013, 11:13 AM   #6
Senior Member
 
DandS's Avatar
 
Newmar Owners Club
Ford Super Duty Owner
Join Date: Jun 2009
Location: West Michigan
Posts: 920
I too suspect more to the story and Carl did say in the email quoted that Newmar would work with her to make things right. IMO, it doesn't help to have that particular dealer involved as they are poor on warranty work in my experience. Can't believe Newmar won't step up if the facts are as stated. They have covered things on my coach long out of warranty.
__________________
Dave
2010 Canyon Star 3647
2010 Ford Escape
DandS is offline  
Old 05-06-2013, 01:23 PM   #7
Senior Member
 
MJFZ's Avatar
 
Newmar Owners Club
Freightliner Owners Club
Join Date: Jul 2011
Posts: 1,155
I too found it difficult to get past the mobile home label, but that could also have been an error by the stations editor/writer. In my 25 years of owning an RV, I have never met another owner that called their RV a mobile home. In any case, sounds like a small leak that went unnoticed until it was a bad situation. The repair could be a major challenge for a local dealer but not a major issue for the folks in Nappanee. Lets hope the dealer and or Newmar gets this squared away for Ms. Wilson. Lesson learned over and over, is turn off the water at the water connection when leaving the motor home for the day or an extended period of time, just to be sure.

Mike
__________________
NHSO
2016 DSDP 4369
2012 DSDP 3734--sold
2012 Jeep Liberty Limited
MJFZ is offline  
Old 05-06-2013, 02:25 PM   #8
Senior Member
 
Join Date: Jun 2012
Location: Toronto, Ontario
Posts: 501
Quote:
Originally Posted by BFlinn181 View Post
I had trouble getting past the 'mobile home' label the article kept repeating. It's an RV, motor home, Class A, coach, or something OTHER than a mobile home.
I've grown to love the term: 'mobile home'!!!

Forty years ago when our municipality crafted their by-laws, they didn't know the difference between a motorhome and a mobile home. They provided a prohibition against storing a boat trailer, camping trailer or 'mobile home' in our laneway; but never a motorhome!

According to most dictionary definitions, as well as manufacturers, a mobile home is a temporary portable dwelling that can be towed from place to place as a temporary dwelling. Remember the first Winnebagos of the 70's: a travel trailer with two sets of wheels?? I think we commonly called them 'mobiles homes' waaaay back then.

Over the past seven years, we have gotten to know our by-law enforcement officer on a rather friendly first-name basis. Every time a crabby neighbour complains, he is compelled to pay a visit and tell me that I can't park my 'mobile home' there! We go through the same routine every time. He then apologizes and says he's sorry, but he has to issue a summons for me to appear in court; but he never does! <grin>
__________________
Stan Birch
1999 Winnebago Adventurer 32T Ford V-10
Stan.Birch is offline  
Old 05-06-2013, 03:41 PM   #9
Senior Member
 
Join Date: Jun 2012
Posts: 341
Quote:
Originally Posted by steveclv View Post
I suspect that it's no different from any other manufacturer.

We only know half the story and probably never will know Newmar's thoughts and position.

In our litigation happy society, everyone plays CMA.
"Litigation happy"? I'm sure if this happened to you, you might feel a bit different. I sympathize with this poor woman.
F117plt is offline  
Old 05-06-2013, 04:55 PM   #10
Member
 
Winnebago Owners Club
Join Date: Apr 2013
Posts: 49
We live in Ft. Myers. I posted that article in the General here. We're about to buy our first RV and had come down to Newmar after much research, including here. But now I'm not so sure. Thel nsurance company is awful, North Trail having had it for 2 months so far is awful, but blalming it on the little old lady for leaving it hooked up is not fair. Aparrently she drove the thing to work which is odd enough, but it shoud not have leaked and North Trail should have caught it the first time she brought it in. And Newmar shouldn't make statements to the press but see that a $300,000 customer is made whole right away and deal with the politics later. The author of the article is just a local consumer advocate and knows nothing about RV's, so whether she calls it a motor home or a lage box on wheels matters not. This is just our take on it as a prospective customer as well as a business owner who deals with large accounts every day. I know this story has probably been repeated many times with every manuacturer, but it's still sad customers are treated like this - with a coach that is IN warranty no less.

We do love everyone here at IRV2 and their wisdom and knowlege. I hope we don't have an experience like that. It IS very scary.
jimaxp is offline  
Old 05-06-2013, 06:43 PM   #11
Senior Member
 
Join Date: Jun 2012
Posts: 341
Quote:
Originally Posted by jimaxp View Post
We live in Ft. Myers. I posted that article in the General here. We're about to buy our first RV and had come down to Newmar after much research, including here. But now I'm not so sure. Thel nsurance company is awful, North Trail having had it for 2 months so far is awful, but blalming it on the little old lady for leaving it hooked up is not fair. Aparrently she drove the thing to work which is odd enough, but it shoud not have leaked and North Trail should have caught it the first time she brought it in. And Newmar shouldn't make statements to the press but see that a $300,000 customer is made whole right away and deal with the politics later. The author of the article is just a local consumer advocate and knows nothing about RV's, so whether she calls it a motor home or a lage box on wheels matters not. This is just our take on it as a prospective customer as well as a business owner who deals with large accounts every day. I know this story has probably been repeated many times with every manuacturer, but it's still sad customers are treated like this - with a coach that is IN warranty no less.

We do love everyone here at IRV2 and their wisdom and knowlege. I hope we don't have an experience like that. It IS very scary.
You are absolutely right. The attitudes of other RV owners on this forum towards this poor woman are shameful. Anyone of them in her situation would be devastated.
F117plt is offline  
Old 05-06-2013, 08:12 PM   #12
Senior Member
 
Join Date: Oct 2009
Posts: 248
Quote:
Originally Posted by F117plt View Post
"Litigation happy"? I'm sure if this happened to you, you might feel a bit different. I sympathize with this poor woman.
I meant that due to our "litigation happy" society we would not get to hear from Newmar about what they think or do about the situation - nothing to do with the women who has the issue.
steveclv is offline  
Old 05-06-2013, 09:17 PM   #13
Senior Member
 
saydiver's Avatar
 
Join Date: Oct 2006
Location: SWFL
Posts: 456
We picked up our King Aire in June, 2008. Sometime in late 2008 or early 2009 we noticed a water spot on the carpet in the bedroom. We took the coach to North Trail where it was discovered we had a leak in the shower pipe behind the wall. Whoever installed the shower head had to have know he didn't screw it down tight enough. We allowed North Trail to do a temporary fix to stop the leak, but would not allow them to do a permanent fix which required ripping out the wall behind the shower. We took the coach back to the factory for the repair and of course they did an outstanding job repairing/replacing everything we asked them to do on their nickel and gave us a five year guarantee on the repair.

We discovered another water leak last year from a kitchen water line connector probably not being tightened properly when the coach was built so that from the four years of shaking going down the road, it had worked itself loose/looser and started leaking slowly at first. We were parked for the winter and by the time we noticed the leak, the basement floor and ceiling were quite damaged. There was water under the coach. but we assumed it was our continual issue with the fresh water tank overflow value not working correctly, which has been repaired before. Luckily we had no interior damage to the coach. Newmar puts vinyl down on top of the subfloor, which protected it from the water leak. Personally I think Newmar should have picked up the tab for this repair since it was a loose connector on the water line for the sink and was not reachable by us since it was behind the refrigerator, but they didn't and the repair from the water damage came close to $5K.

Everyone has water leaks eventually. It's just a matter of time when it will happen. It's unfortunate that this women for whatever reason didn't notice the leak before it did major damage.

Only in an emergency would I ever allow a dealer to do a major repair. Just like the PDI, it's well worth it to us to go back to the factory for major issues. The factory has stepped up to the plate even after we were out of warranty on all but this one leak. So yes when we buy another coach in the future, it will be a Newmar unless we decide to buy a Prevost.

Sue
__________________
2008 Newmar King Aire 4562 - custom
2014 Jeep Grand Cherokee Overland 4x4
saydiver is offline  
Old 05-06-2013, 09:30 PM   #14
Senior Member
 
Mr_D's Avatar
 
Country Coach Owners Club
Winnebago Owners Club
Solo Rvers Club
iRV2 No Limits Club
Join Date: May 2011
Location: Vancouver, WA
Posts: 36,634
Quote:
Originally Posted by F117plt View Post
"Litigation happy"? I'm sure if this happened to you, you might feel a bit different. I sympathize with this poor woman.
Well, first off the Ventana isn't a "top of the line" model.

Another problem is we only have one side of at least the three way story.
One side is hers.
Second is the dealers
Third is Newmars.

We have no way of knowing when the leak started or why it wasn't noticed nor how long it lasted or even where it was from. In fact they don't even give the model year of the Ventana in the story. Can't even tell if there was any warranty left when the damage was discovered.

A "dozen people" filing suit against a business like Newmar isn't a big deal. Our 2002 DSDP unit number is in the 61,000 range and that's 12 years ago.

Newmar is a reputable business as we know from experience, but if someone knows of damage happening they are required to take remedial action and keep the damage minimized. How could she live in the unit and not know there was water leaking?
__________________

__________________
2009 45' Magna 630 w/Cummins ISX 650 HP/1950 Lbs Ft
Charter Good Sam Lifetime Member, FMCA, SKP
RV'ing since 1957, NRA Benefactor Life, towing '14 Jeep JKU Dragon Edition
Mr_D is offline  
Closed Thread

Tags
newmar



Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


» Featured Campgrounds

Reviews provided by


All times are GMT -6. The time now is 08:35 AM.


Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2020, vBulletin Solutions, Inc.
×