Not Happy Camper!

[rschopp]

Originally Posted by Rvlegaleagle

WHOOPS WRONG video it is this one

WOW!!! Thanks for posting. I am surprised at how they cut the tile to fix a slide out problem.

[Stevemarshia]

Just a quick note from my response in #41. We researched for a year and a half to get the highest quality unit for the money and did go with Forest River. We expected minor problems that we could do ourselves. Our issues were all major from the leaks to programming issues on the control panel. So our expectations were high but didn't expect the problems to be major as a lot of them were. Because we are picky there will be things I will re-do some issues such as recaulking inside compartment doors. The next owner of this unit hopefully will appreciate the condition of the unit.

[Boomster]

Quality problems with new RVs are common......suggest you visit RVTravel.com and sign up for their weekly newsletter.....free service....they have covered this shoddy quality problem in some detail.
You will discover you are not alone.

[Diesel-Lover]

RVing its a life style and so we put up with shoddy product designs, implementations, builds, assemblers and such. A new company or two could really take this industry by storm like the imports did to the US automakers. Finally in the last few years the domestic products are equaling the imports and interestingly its the imported Ford, Chevy etc design products that they were selling overseas while filling US with cheap shoddy products. I'd love to be able to buy Ford and Chevy products from Australia, Europe here alas they are not allowed.

[geneb28532]

I had a wire bundle behind one end of a slide to restrict slide travel on an Entegra coach. Fixed at factory but could have been DIY probably. I think most problems are simpler to fix than we first imagine.

[taratiffin]

FINAL UPDATE!!
The RV tech came out last Wed. and Newmar agreed with the tech that I needed another new motor(this one for the rear part of the slide). I told Newmar that I would pay for them to over night the motor but they said they would pay for the shipping. The new motor was shipped to the tech and he called and said he would be there Friday morning. By 10 AM Friday I had a working slide, lets hope it continues. FYI:
The tech said all along hat it was not the motor but the encoder on the end of the motor that was causing the problems. Well the new motor arrived with a different encoder on the end of the motor.
This tech was in his 60's and seamed to be very knowledgeable and to listen to him talk about Newmar you would never buy anything else.
I didn't mean to start a Newmar bash, I was just frustrated with the things you have to work out with a new MH.
This is my 5th MH and I have had problems with them all. I still do believe that Newmar builds one with the best quality I have found.
If you are in the Hot Springs, AR. area and need a good tech call Jerry at 501-467-4863. Bill

[VP Chianese]

Folks,

It would be great if folks posted from experience not hearsay. One guy blamed the problems on "Who owns them now". Really? The same folks that have for the last 50 years.

One blames the fact that, dad has stepped down, You're mixing Newmar with Tiffin sir. Yes Milan did step down but that was a few years ago and Matt is in the mix everyday. I personally witnessed three years ago right out there in the parking lot at Camp Newmar Matt taking a butt chewing from some little old lady that her seats in the dinette had folds in the material where they should not be as she was a seamstress and knew those things. He replaced the seats for her on a three year old coach. Didn't really need to be did.

With the problems they had in the material used on the 2014 and 2015 lines for interior furniture they went way out of their way to handle that as well as the delamination of the outside material several years before that. They have always stepped up when need be.

One claims the line moves every ten minutes. I believe there are seven or eight stations across the build floor. A chassis that comes in the left door doesn't leave that building until at least the next day. So that's not ten minutes is it? From primer to paint is close to 21 days for each coach. They spend almost 5 hours in cut and buff for the DS's and 7 for Mtn Aires up.

Another complains about the vendors that Newmar picks. How many vendors do you think there are for the products that are used in a motor home? This isn't Chevrolet, by the way GM owns a lot of those vendors. There are only a couple that make say A/C units. We are talking about 2700 + or - a year total units a year or maybe 5 k A/C units. GM builds 240 k a year of the same car. Sometime you have to live with what you have or get. Do you thin Dometic is going to change what they do for 5 k units? Coleman might not be able to even supply the required A/C units. They just can't up and change a vendor, even if they found one that "might" be better, only to find out they can't get enough units. Then you have to change again. Think of what happens in the parts department if you do that.

Newmar goes out of it's way to help folks. Sometime when you call in you get a relatively new person in CS. Ask for help don't demand it. These folks get beat up everyday and at some point it becomes a problem. Don't take your frustrations out on the person on the phone, they are there to help you. In the last five years I have never had a problem that was not solved by the CS agent. They have supplied on site service for me several times on warranty items that need to be taken care of.

[mfredm]

there is a follow up video to that detailer showing the king aire flaws. newmar fixed all the problems, the customer is selling that unit and buying another.

[Ricci]

Hi - So is it time to change the title to "Had serious problems but they came through for me".


Tom

[Yorkieman57]

Originally Posted by VP Chianese

Folks,

It would be great if folks posted from experience not hearsay. One guy blamed the problems on "Who owns them now". Really? The same folks that have for the last 50 years.

One blames the fact that, dad has stepped down, You're mixing Newmar with Tiffin sir. Yes Milan did step down but that was a few years ago and Matt is in the mix everyday. I personally witnessed three years ago right out there in the parking lot at Camp Newmar Matt taking a butt chewing from some little old lady that her seats in the dinette had folds in the material where they should not be as she was a seamstress and knew those things. He replaced the seats for her on a three year old coach. Didn't really need to be did.

With the problems they had in the material used on the 2014 and 2015 lines for interior furniture they went way out of their way to handle that as well as the delamination of the outside material several years before that. They have always stepped up when need be.

One claims the line moves every ten minutes. I believe there are seven or eight stations across the build floor. A chassis that comes in the left door doesn't leave that building until at least the next day. So that's not ten minutes is it? From primer to paint is close to 21 days for each coach. They spend almost 5 hours in cut and buff for the DS's and 7 for Mtn Aires up.

Another complains about the vendors that Newmar picks. How many vendors do you think there are for the products that are used in a motor home? This isn't Chevrolet, by the way GM owns a lot of those vendors. There are only a couple that make say A/C units. We are talking about 2700 + or - a year total units a year or maybe 5 k A/C units. GM builds 240 k a year of the same car. Sometime you have to live with what you have or get. Do you thin Dometic is going to change what they do for 5 k units? Coleman might not be able to even supply the required A/C units. They just can't up and change a vendor, even if they found one that "might" be better, only to find out they can't get enough units. Then you have to change again. Think of what happens in the parts department if you do that.

Newmar goes out of it's way to help folks. Sometime when you call in you get a relatively new person in CS. Ask for help don't demand it. These folks get beat up everyday and at some point it becomes a problem. Don't take your frustrations out on the person on the phone, they are there to help you. In the last five years I have never had a problem that was not solved by the CS agent. They have supplied on site service for me several times on warranty items that need to be taken care of.

What was wrong about my comment? Who owns them now?? Really!!! So I can't ask a question?? They're all being bought up by big RV corporations. The money people pay for these RV's is astronomical!! They expect some problems but not the problem of a slide now coming in? Lets see you setting in a campground waiting on service of your $100,000 + RV!!!

[Rvlegaleagle]

Originally Posted by Ricci

Hi - So is it time to change the title to "Had serious problems but they came through for me".


Tom

X2...my point exactly...still hope they focus more on the third-party vendors though and some better QC

[Dutch Star Don]

I've been reading this post as it grows and have stayed out of it. I believe people have an issue, get frustrated, then blow up with a rant about quality. I think "V P Chianese" wrote a great response to this.

I've had issues with EVERY RV I've ever owned, but I don't let it ruin my RV experience. Yes, I spent a lot of money on my coach and expect certain levels of quality, but I don't expect that 40 different humans who worked on it didn't make a mistake or finish mine as well as the one behind it on the line. These aren't built with identical parts, they use items such as steel, wood, fiberglass that has to be shaped and welded. You can have three different guys using a jig to weld up three different frames before the build starts, there may be a piece of slag that burns a wire, or a piece of steel positioned an 1/8" off and makes it more difficult to install a slide motor, etc. Not a COMPUTER built product

I looked at everything out there and found that Newmar and Tiffin were the two best built with the LEAST amount of issues. I bought the one that best fit our Rving needs. If something breaks and I can fix it, I do. Not referring to the OP, but I've seen people spend more time typing about the issue than it would take to simply fix.

If you're in the market to spend $300K on an RV and think it will be as problem free as your 1 of 300,000 computer built and painted Hondas, you're in for a disappoinment.

[PaulTNaples]

Dutch Star Don...I couldn’t agree more. If It’s a minor fix, I’ll do it. I know my limitations and adhere to them. If I thought 300k was the end of the wallet opening up, then I picked the wrong type of lifestyle choice. If anyone thinks owning an RV is expensive, ask someone who’s has the same size boat. I’ll bet their horror stories are 10 times worse than any one of ours.

[StaRVGazer]

Originally Posted by PaulTNaples

Dutch Star Don...I couldn’t agree more. If It’s a minor fix, I’ll do it. I know my limitations and adhere to them. If I thought 300k was the end of the wallet opening up, then I picked the wrong type of lifestyle choice. If anyone thinks owning an RV is expensive, ask someone who’s has the same size boat. I’ll bet their horror stories are 10 times worse than any one of ours.

Or Better yet, Boat/RV:

https://www.youtube.com/watch?v=CtS-gZgF4GI

Paul