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Old 05-03-2021, 07:40 PM   #1
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OASIS Heater module fault (Flame Out) in cold weather??

Our 2017 Dutch Star 4310 OASIS has been working flawlessly the last two months. The minute we get up to Estes Park (7500' elevation and mid 30s and below freezing), i get a heater zone fault on my oasis panel. On the Oasis unit, it shuts off in about 15 seconds and the Flame Out light comes on. I just had the unit serviced in January and have had no issues otherwise. It will reset and fire back up when i turn the switch off inside the coach and turn it back on. But after we're done showering, etc, the red light comes back on.

Anyone have any thoughts??
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Old 05-03-2021, 08:44 PM   #2
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OASIS Heater module fault in cold weather??

I pulled the covers off and looked at the nozzle. Everything was covered in black soot... Probably not a good sign. I unscrewed the nozzle tip and plan to clean/blow it out tmrw and make sure it’s not clogged. Could the elevation/cold create a fuel/air mixture issue that caused the soot build up???
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Old 05-03-2021, 09:54 PM   #3
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Upon pulling everything out, I noticed some gunk built up around the edge of where the flame goes into the chamber. My thought was this was causing the flame sensor from being able to read properly, but once I had it all back together, it was still doing the same thing. When the unit is running, will the red light in the flame sensor be consistently on or will it flicker as the flame flickers? If not, I might have a flame issue, leading to an elevation/air issue? I checked all the hoses — all were good. I’ll be checking the air filter tmrw and cleaning out the nozzle/tip as well. So frustrating in sub freezing temps with a wife and 3 kids who like long hot showers!
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Old 05-04-2021, 01:57 PM   #4
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Upon pulling everything out, I noticed some gunk built up around the edge of where the flame goes into the chamber. My thought was this was causing the flame sensor from being able to read properly, but once I had it all back together, it was still doing the same thing. When the unit is running, will the red light in the flame sensor be consistently on or will it flicker as the flame flickers? If not, I might have a flame issue, leading to an elevation/air issue? I checked all the hoses — all were good. I’ll be checking the air filter tmrw and cleaning out the nozzle/tip as well. So frustrating in sub freezing temps with a wife and 3 kids who like long hot showers!


Sorry for your troubles. Must be frustrating. Since you just had it serviced and it worked fine until you went to higher elevation it could be an air fuel mixture issue as you suspect. I would call the folks at ITR ( (Oasis) 800 993 4402 and talk to them. They are extremely helpful.
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Old 05-04-2021, 04:53 PM   #5
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Sorry for your troubles. Must be frustrating. Since you just had it serviced and it worked fine until you went to higher elevation it could be an air fuel mixture issue as you suspect. I would call the folks at ITR ( (Oasis) 800 993 4402 and talk to them. They are extremely helpful.


Thanks. I did this morning. Apparently I need to remove the nozzle assembly and test how far the diesel fuel will spray to determine if the diaphragms are bad... we’re headed back down off the mountain towards Denver so I’m going to test it then and see what happens. There are a few oasis service centers in the area.

Thx for the reply.
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Old 05-04-2021, 07:37 PM   #6
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Thanks. I did this morning. Apparently I need to remove the nozzle assembly and test how far the diesel fuel will spray to determine if the diaphragms are bad... we’re headed back down off the mountain towards Denver so I’m going to test it then and see what happens. There are a few oasis service centers in the area.

Thx for the reply.
Let us know what you find, your issue is knew compared to what we typically read about.
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Old 05-05-2021, 11:31 AM   #7
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Let us know what you find, your issue is knew compared to what we typically read about.


Will do. That’s why it’s frustrating. What is weird is when I do the “reset” test by holding the reset and bypass buttons on the unit simultaneously and then release the “reset” button but hold the bypass, it goes into a “test” mode that runs the burner for 2 minutes and the combustion fan for two minutes with no issues.
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Old 05-05-2021, 04:01 PM   #8
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On my 2014 DS, I had recently serviced the unit, but it quit a short time later while on a trip. I saved the old ignitor and installed it. Problem solved. The fairly new ignitor quit.
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Old 05-06-2021, 03:00 PM   #9
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Well, we made it back down out of the mountains and so far so good. Haven’t had a flame out yet, even at 5500’ in Denver. I’m pretty confident it was an air/fuel mixture ratio that was causing the issue... I’ll update after we get a full nights use of showers and laundry.
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Old 05-11-2021, 10:07 AM   #10
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Well, after having the same reoccurring issues of flame outs and now at 9500’ in Breckenridge with no flame whatsoever, I have discovered the diaphragms in the pumps are torn. So lack of Oxygen at elevation and damaged rubber lead to no flame. ITR has been great on the phone! They’re overnighting some new parts and we should hopefully be back in business

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Old 05-11-2021, 12:41 PM   #11
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Well, after having the same reoccurring issues of flame outs and now at 9500’ in Breckenridge with no flame whatsoever, I have discovered the diaphragms in the pumps are torn. So lack of Oxygen at elevation and damaged rubber lead to no flame. ITR has been great on the phone! They’re overnighting some new parts and we should hopefully be back in business

I read about all the folks with some of the Oasis models and I’m thankful I have the NES like you do Kpecks. Open the bay door remove the screws while sitting on an upside down 5gal bucket and full access is right there.

I had to replace one of the 2 cables that runs from the NES to the zone board back in January when it was freezing out. Newmar had it twisted into a pretzel up at the frame. I rerouted both cables using plastic cable clamps using those front mounted screws. I’m hoping I get more than 18months from the new cable with the rerouting. My problem was that the diesel burner would not engage at all (no light on panel in drivers overhead).

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Old 05-11-2021, 02:36 PM   #12
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I read about all the folks with some of the Oasis models and I’m thankful I have the NES like you do Kpecks. Open the bay door remove the screws while sitting on an upside down 5gal bucket and full access is right there.

I had to replace one of the 2 cables that runs from the NES to the zone board back in January when it was freezing out. Newmar had it twisted into a pretzel up at the frame. I rerouted both cables using plastic cable clamps using those front mounted screws. I’m hoping I get more than 18months from the new cable with the rerouting. My problem was that the diesel burner would not engage at all (no light on panel in drivers overhead).

- Richard
I agree...those of us with the 4310’s have a better time getting at the Oasis....
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Old 05-16-2021, 07:25 PM   #13
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Well, the saga continued... the main hot water pump inside the oasis died and I still was getting a flame out issue. The guys at ITR are amazing. They overnighted a new pump and a new control panel under warranty! The pump was a pain to install due to access to the mounts and the hoses/clamps were troublesome too but I managed to get everything apart and back together and we’re finally back in business. The control panel had a software update that allows the two air compressors to operate at different voltages.

I think what was happening is when another high amperage kicks on, it was causing a dip in the voltage of one of the pumps causing the control panel to shut down.

Either way, MANY thanks to ITR. They answered all my questions and then some.
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