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Old 04-11-2017, 06:56 AM   #1
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Sidewinder4's Avatar

National RV Owners Club
Join Date: Oct 2014
Posts: 515
On my third Razor

Just want to inform: I am getting my third Wineguard Razor HD automatic antenna this week sometime. My issue is: the E-3 code once again (motor issue). I am slow at getting help due to, it is like going to the doctors office and not having symptoms for the doctor to see, because I do not want to cry wolf. So I use my driveway as the deal breaker now, due to the fact I get over twenty channels at home. So when I only get three not so good channels after all the factory resetting procedures I now get hold of the Wineguard help line!
Good news is Wineguard Tech support has been very supportive. I have had the system for about a year now, and about every 6 months of use is all I get so far. Use the coach intermittently monthly and very minimum mileage in the off season. $300.00 plus is what I paid. Concern after the two year warranty, if the issue still occurs, is what to replace it with.

Ideas appreciated!

Terry & Kathy
2012 Dutch Star DP 4346
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Old 04-11-2017, 07:32 AM   #2
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Newmar Owners Club
Freightliner Owners Club
Join Date: Mar 2012
Location: Central Massachusetts
Posts: 807
We just put our FOURTH one on in February.

Talked to the Winegard Manager in charge of that product at the Tampa Show. He said they completely changed the motor mechanism and the new replacement should be much better. I got the impression that the motor change took place in production in late 2016.

We are hopeful this new unit with the upgraded motor system does better than the previous ones. We full time and move around a lot. The antenna units have been lasting about 6 months before malfunctioning.

Norm & Ellen Proud to be one of the HOOTS
2015 Newmar DutchStar 4369
If I knew retirement was so much fun, I would have done it in my twenties!
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Old 04-11-2017, 07:34 AM   #3
Join Date: Jul 2015
Location: Brownsbug, IN
Posts: 41
We are also on our 3rd within a year. The current one is a lot quieter when it turns so hopefully that is a good sign.
Jim & Lynn
2016 Newmar Bay Star 3401
2015 Ford Fiesta Toad
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Old 04-11-2017, 08:19 AM   #4
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Newmar Owners Club
Freightliner Owners Club
Join Date: Mar 2008
Location: NW Washington State
Posts: 306
I was just about ready to replace the standard antenna with one of these. After reading this thread, I'll wait for news the problems are resolved.

Thanks for the heads up!
The Hamptons
2015 Newmar Ventana LE 3436 : 2017 Jeep Wrangler
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Old 04-11-2017, 08:42 AM   #5
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Newmar Owners Club
Join Date: Feb 2016
Location: Honolulu, HI
Posts: 303
I just had the motor replaced in March, but it had failed months earlier. In 10 months I've used it maybe 4 times, so the reliability on my unit has not been very good. My dealer made no mention of an improved motor when they replaced it, but I'm hoping Winegard has taken steps to improve their motor quality.
Kirk & Vicki Leavy
Honolulu, Hawaii
2016 Dutch Star 4018
2016 Lincoln MKX, SMI Air Force One, Blue Ox
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Old 04-11-2017, 08:48 AM   #6
ScottyA's Avatar
Join Date: Mar 2011
Posts: 74
I'm on my third in 14 months - yes customer service is good - but they need a new supplier
Scott Benson
2016 Newmar London Aire
2016 Cadillac SRX
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Old 04-11-2017, 03:08 PM   #7
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Join Date: Jul 2010
Posts: 4,471
My crank up, turn by hand version is starting to look better and better. I hope you all have good resolutions.
Tom Wilds
Blythewood SC
2016 Newmar Bay Star Sport 3004
2015 Jeep Wrangler 2DR 4WD Sahara, Automatic, Hard Top
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Old 04-11-2017, 03:45 PM   #8
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Join Date: Nov 2013
Posts: 347
So Wineguard honors a 2 year warranty on the razor?? I know Sony and Dometic have a 2 year warranty but did not know about Wineguard. I have yet to have a problem with ours.
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Old 04-11-2017, 08:43 PM   #9
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Fleetwood Owners Club
Ford Super Duty Owner
Join Date: Jun 2012
Location: SoCal
Posts: 14,706
Installed one in December. Keeping fingers crossed.

Vince and Susan
2011 Tiffin Phaeton 40QTH (Cummins ISC/Freightliner)
Flat towing a modified 2005 Jeep (Rubicon Wrangler)
Previously a 2002 Fleetwood Pace Arrow 37A and a 1995 Safari Trek 2830.
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