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Old 02-18-2017, 07:14 PM   #1
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Paying for coach before picking up.

Our Dutch star 4369 was scheduled to be shipped on February 17 to our dealer. It shipped early and arrived at the dealer on February 16. We are scheduled to fly to Tampa to pick it up in mid March. Financing department at dealership called today and wants to FedEx us some paperwork and the loan to sign, so they get paid for the Coach. Does my warranty start if I sign for the loan now?

Have other dealers asked for the loan to be signed before pick up?

I know the coach left building seven on January 31 for the paint department and then it shipped early so I know there has been no trouble with it. They sent me plenty of pictures and a video once it arrived so I know there was no accident with the delivery to the dealer. I don't know about the final cash payment, they spoke to my wife and I have not called back yet. I have to call on Monday to clear it up. I think they should have to wait till I pick it up to get their money.
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Old 02-18-2017, 07:52 PM   #2
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I sent the money well in advance of pickup. I signed the papers saying that I found everything satisfactory when I picked it up at the factory and that was the day my warranty started.
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Old 02-18-2017, 08:54 PM   #3
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Hi - Others may disagree but I would never make payment on a coach that I have not received, test driven and inspected. Too many unanticipated things can happen. If they want you to do loan papers that will be finalized at delivery that's OK but don't commit your money to something you do not have in hand.

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Old 02-18-2017, 09:11 PM   #4
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I agree with Tom, don't send any money or if they insist make a small down payment to hold the coach.
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Old 02-18-2017, 09:23 PM   #5
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Quote:
Originally Posted by Ricci View Post
Hi - Others may disagree but I would never make payment on a coach that I have not received, test driven and inspected. Too many unanticipated things can happen. If they want you to do loan papers that will be finalized at delivery that's OK but don't commit your money to something you do not have in hand.

Tom
You warranty will start as soon as you purchase it, ie; when you sign the loan paperwork. Why would ANYONE want to:

Start paying on a loan purchasing something they haven't even inspected?
Start a warranty that will running the clock out before you even get to touch it?

I would stick to the original agreement, pick up the coach in mid March. After I inspect it, After I test drive it, After I confirm that it was built to the standards specified in the contract . . . .

If the dealer doesn't like it, tough. You have a contract, contract stated mid-March, mid-March it is.
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Old 02-18-2017, 09:40 PM   #6
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Before I sign the papers and pay for a coach I am going to inspect it/drive it and they are going to fix everything I find missing or wrong with it.

I fell for the go ahead and pay for it and try it out then bring it back if you find anything wrong and we will fix it. When I took it back the dealer had it over a month and didn't fix it. I finally got the manufacturer to agree to let me take it to another dealer of my choice. I don't know if any other manufacturer aside from Tiffin would let you do that. I also found that some of the options listed on the dealers brochure that we were charged for were never installed. The dealer without going to court would only reimburse us for what his cost w/o installation would be.

You said you were going to Tampa to pick up your coach so I assume you are buying from Lazy Days. You might want to read some of their reviews. I haven't been there myself.

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Old 02-18-2017, 09:50 PM   #7
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Nope. I would not pay/sign till after PDI and needed corrections made.
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Old 02-18-2017, 11:58 PM   #8
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When is the last time you paid for a car/truck BEFORE you took delivery of it?
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Old 02-19-2017, 03:45 AM   #9
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It seems a careful reading of any contract/sales agreement you signed is in order, followed by review of any written or verbal communication you have had with the dealer regarding coach delivery and when you were going to pick it up.

I am right in assuming this is RVONE you are dealing with??

rich
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Old 02-19-2017, 04:55 AM   #10
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Just keep in mind when you pay for the coach, sign the papers etc., the ownership of the coach is now YOURS, the responsibility of getting anything fixed, adjusted, or anything else done on the coach and by whoever is yours. I would also suggest that once the payment has been made and ownership transferred to the buyer, you no longer are the priority you once were before the ownership was transferred. An example would be if your coach was one of the few delivered to dealerships that required a trip back to the factory for repair or adjustment, scheduling that and returning it to the factory, and dealing with the factory are now your problem. I think it is important that owners understand where they are in the "food chain" with respect to their standing as to before or after the purchase. FWIW, I have purchased all of the motorhomes I have owned out of state, while I have made a small refundable deposit, to hold the coach, I have never paid for or taken ownership of any coach, until I had the opportunity to inspect it, drive it and have the dealer take care of any PDI items. Just my $.02 worth.
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Old 02-19-2017, 09:28 AM   #11
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"Dealership Amnesia" a recurring malady . . .

If you pay for the Coach now, before you inspect it, you may end up being a victim of "Dealership Amnesia", a common malady that seems to come over Sales and Management Personnel shortly after your check is cashed.

The Salesman and his Boss appear to forget who you are, similar to some forms of dementia. This requires the use of a technique such as using smelling salts to revive them. If you are lucky a simple application/waving of the sales contract under their noses will revive them long enough for them to take care of you.

In extreme cases it will require the services of a "specialist", called an "Attorney" who can wave a new prescription, often called a "Court Summons" under their noses. Once they temporarily recover their memory, you still often need to go to a special treatment facility called a "Court of Law" in order to correctly diagnose your problems and develop an effective "Treatment Plan" called a "Court Order" so that you are taken care of. This treatment plan can run the gamut from a simple course of antibiotics called "Dealer Maintenance and Repair", or in rare cases, can require a total transplant to a new body or "Coach".

Be aware that all of these "specialists" and "Treatment Facilities" will have to be paid for by YOU.

Also be aware that the time you spend getting the issues resolved will count against your "deductible", in this case diminishing your coverage by the number of months it takes to wind you way through all these specialists and treatment facilities until your total coverage, called a "Warranty" are up. Usually 12 to 24 months. Also, be aware that the entire time you are working toward a successful resolution of problems found during the "Physical" you will be required to continue to pay your "Insurance Premiums", called "Loan Payments" and "Loan Interest" even though you are getting no use of your insurance.

At this point, the Amnesia is untreatable. Temporary relief from symptoms at this point may be obtained by the periodic use of "transfusions" in the form of little prescriptions called "Treasury Notes", or "Personal Checks", or perhaps a higher tech prescription called a "Credit Card".

The correct solution to this entire problem is to practice "Preventive Medicine" whereby the patient, in this case called a "Coach" receives a comprehensive "physical", called a "PDI", conducted by the patients possible "InLaws", often called the "Perspective Owners" sometimes with the assistance of an outside specialist called a "RV Inspector" to ensure that no additional prescriptions are necessary prior to consummating the intended marriage of all parties, often called the "Closing", at which time the "Dowry" is paid to the brides parents, who are often referred to as "the Dealership". Then the new family (hopefully) lives happily ever after!
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Old 02-19-2017, 09:49 AM   #12
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Quote:
Our Dutch star 4369 was scheduled to be shipped on February 17 to our dealer. It shipped early and arrived at the dealer on February 16.
Was this a typo and delivery date was March 17th
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Old 02-19-2017, 09:50 AM   #13
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What happens when you take the factory delivery option? Do you pay before they talk to you (PDI) about your potential coach?
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Old 02-19-2017, 10:01 AM   #14
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Obviously everyone agree's that you shouldn't pay up front. Along those lines, we purchased a new 2016 Dutch Star 4369 on Oct. 14th 2016 at the Pomona CA Rv show.

The dealer was in San Marcos, approx. 90 miles from Ontario where I live. We made arrangements to pick up the coach on Oct. 29th after some minor repairs we noted at the Pomona RV Show. We picked up the coach, paid for it and all was well. (Until) On Nov 23 rd, one day before "T" day I received a call from the finance guy at the dealer. He told me I owed an additional $1,850 for State Taxes as there was a "computer error" He said that someone entered the tax rate for Santa Barbara instead of San Bernardino County. I told him it wasn't a computer error, it was a human error, he argued the point, (not well) and told me he would send me the bill. I then told him that I had read our contract and any variation to that contract required my approval which I was not going to give. He finished up his call by telling me the law required that I pay and I told him "bull ****" The bill never was sent and obviously I didn't pay it. The reason I'm writing this is prior to the sale, the salesman, manager and finance manager must have called me 10 times to ask if there was anything they could do to help me or to do to the coach prior to delivery. Once I owned it, they didn't care. Very typical.
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