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08-16-2013, 10:24 AM
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#1
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Senior Member
Join Date: Oct 2012
Location: Denton, TX, 76207
Posts: 2,160
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pleasant surprise
Since purchasing our coach in April of this year I have been trying to ensure that all the chassis / drivetrain maintenance is current. Spartan and Newmar and the dealer could provide me little or no information so I assumed the worst and began replacing filters and fluids.
I brought the coach to Cummins Southwest today to check/replace engine coolant as well as hydraulic filters. To my surprise the service manger came to see me to tell me that the coach had been serviced here by the previous owner and he had had the coolant system flushed last year, they also have me a list of all previous work done.
I was very pleasantly surprised to be treated so well. They could have easily charged me for the coolant service but didn't. Sometimes something's just make you say "thank you".
__________________
Steve Pinn
2008 Newmar Essex-4514
2009 Honda CRV
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08-16-2013, 10:37 AM
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#2
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Senior Member
Join Date: Apr 2011
Location: Powell River, B.C.
Posts: 31,442
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Quote:
Originally Posted by spinn
I was very pleasantly surprised to be treated so well. They could have easily charged me for the coolant service but didn't. Sometimes something's just make you say "thank you".
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To me , it sounds like this dealership is very interested in retaining you as a customer. The kind of place you use and recommend. 
Very few of those around these days.
__________________
99DSDP 3884, Freightliner, XC, CAT 3126B, 300 HP /ALLISON 3060
2000 Caravan toad, Remco & Blue Ox.
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08-16-2013, 03:36 PM
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#3
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Senior Member
Country Coach Owners Club Solo Rvers Club iRV2 No Limits Club
Join Date: May 2011
Location: Vancouver, WA
Posts: 37,725
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Yep, I'd sure go back to a place that did that!
__________________
2009 45' Magna 630 w/Cummins ISX 650 HP/1950 Lbs Ft, HWH Active Air
Charter Good Sam Lifetime Member, FMCA,
RV'ing since 1957, NRA Benefactor Life, towing '21 Jeep JLU Rubicon Ecodiesel
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08-17-2013, 07:09 AM
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#4
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Senior Member
Newmar Owners Club
Join Date: Apr 2012
Location: Diamondhead, MS
Posts: 665
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x2 Honesty is turning into a rare commodity in business' today.
__________________
Charlie, Jackie
w/Lucy the Dog & Jack the Cat
2008 Newmar Mountain Aire 4529
NHSO
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08-17-2013, 07:30 AM
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#5
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Senior Member
Ford Super Duty Owner
Join Date: Jan 2011
Location: Lowell, Arkansas
Posts: 7,301
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We don't drive a Newmar product now but in cases like this it would be a good idea to post the name and location of this dealership. All are correct in their assessment. Places like that are few and far between. It would be good for all of us to know their location so if the occasion were to present itself we might have to use them. If they are located on a well traveled highway even just pulling off, visiting the shop and thanking the manager for service work that they did on another coach that you heard about on the internet would go a long way to boost their ego's.
These guys deserve a pat on the back as encouragement and for their honesty. 
TeJay
__________________
TeJay Auto Instructor/4-yrs USAF/ Liz: RN/ WBGO 2014 Vista 30T/ F-53/CHF/5-Star/Koni * Bella & Izzy * Golden /Cocker mix/ Louie The Cat* All Retired
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08-17-2013, 09:11 AM
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#6
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Moderator Emeritus
Nor'easters Club Fleetwood Owners Club Workhorse Chassis Owner
Join Date: Dec 2011
Location: NH
Posts: 5,099
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Quote:
Originally Posted by Skip426
To me , it sounds like this dealership is very interested in retaining you as a customer. The kind of place you use and recommend.
Very few of those around these days. |
I have to echo Skip426 remarks. Hard to find these days but when you do be thankful. Best of luck and safe travels.
__________________
Bruce & Nancy
FMCA F280542
2004 Bounder 35E
US Navy Vet.
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08-17-2013, 09:31 AM
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#7
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Senior Member
Newmar Owners Club
Join Date: Dec 2002
Location: Pasadena, Md.
Posts: 1,117
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Great to hear such good news like this........
CC
__________________
CC..... Happy Rving!!
2013 Newmar - Canyon Star 3940
2021 Ford Edge ST
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08-17-2013, 10:15 AM
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#8
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Senior Member
Join Date: Oct 2012
Location: Denton, TX, 76207
Posts: 2,160
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Sorry I thought I had mentioned the name. It is Cummins Southwest in Houston Texas. They are located on the north east side of town just off of 610 about 2 miles east of hwy 59 (69).
Great bunch of people they are spartan certified.
Travel safe-Stephen
__________________
Steve Pinn
2008 Newmar Essex-4514
2009 Honda CRV
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08-17-2013, 12:50 PM
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#9
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Senior Member
Entegra Owners Club
Join Date: Jun 2012
Location: Lexington, TX
Posts: 495
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Excellent. We have had good experience at Freightliner of Austin ourselves.
__________________
Rich USN-Ret & Cindy, Lexington TX
2015 Entegra Coach Anthem 42RBQ
2019 Jeep Grand Cherokee
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