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Old 08-09-2022, 06:21 PM   #1
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Problem with steps

This is a bizarre one. Got in our BS3626 and prepared to drive off as normal. The steps had retracted when we closed the door, as we had the toggle switch in the auto shut position. But when we turned on the ignition, the steps REOPENED. Tried it all sorts of ways, but every time the engine was turned on, instead of retracting the steps, it opened them! Makes it rather impossible to drive...

Any ideas what gremlin has the engine to door safety interlock working backwards?

Thanks!
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Old 08-10-2022, 05:19 AM   #2
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Steps will open with key in the ignition and engine running when screen door is open.

Are you saying you drive around with the door open?

Are you certain the steps are out when the door is closed?

Typically the steps are told to close with the key in the ignition and engine running regardless of what position the step switch is in.

Confirm this - start the engine, open the door and go outside of the coach, then close the door - what do the steps do?
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Old 08-10-2022, 06:19 AM   #3
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If the steps are opening when you close the door, I would assume you have an issue with the magnetic switch in the door frame. You can cut the wires and tie them together and that should tell the steps to close.
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Old 08-10-2022, 07:47 AM   #4
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No, the steps work properly when the engine is off. Open door, steps go out. Close door, steps retract. Every time, just like they should. What happened yesterday though, was after closing the door and the steps retracting, when the engine was turned on the steps extended. And will not retract until the engine is turned off. Completely backward from the way it is supposed to work. There is a safety interlock that retracts the steps whenever the engine is started, just in case someone forgets to do that via the door switch. First time since we bought the coach new that this has started happening.

I am looking for some explanation.
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Old 08-10-2022, 07:54 AM   #5
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Of course we don't drive with the steps out! With coach parked, when door opens, steps go out. When door is closed, steps retract. Normal operation. Unless, of course, we change the rocker position to keep the steps extended as when we are parked in a resort.

But yesterday the safety interlock went crazy and we want to find out why. We visually (and you can hear it as well) confirmed that with the engine off, steps work normally. Door opens, steps go out. Door closes, steps go in. But turn the engine on and the steps extend. Will only retract if the engine is off. Very, very bizarre.
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Old 08-10-2022, 09:12 AM   #6
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Sounds like the controller is bad. You can test it following these procedures.

https://lci-support-doc.s3.amazonaws...cd_0001628.pdf
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Old 08-10-2022, 11:18 AM   #7
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Wow, that is amazing! Thanks so much!
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Old 08-10-2022, 11:40 AM   #8
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What happens when you flip the switch that keeps the steps from coming in when you're in a campsite? Does that keep the steps in when you start the engine? I read somewhere of someone having to do that so they could drive it until they got it fixed, but that required flipping the switch every time they needed to exit to fuel and such.
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Old 08-10-2022, 03:37 PM   #9
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Flipping the rocker switch so the steps stay fixed out has no impact on the problem. The one thing we have not yet tried, which is a possible temporary fix to be able to drive to the repair shop, is to close the door with the engine off so the steps close, then hit the battery disconnect switch, and then start the engine. The step motor works off the house batteries. But we like to try to diagnose things before hitting the shop...
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Old 08-10-2022, 04:24 PM   #10
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I’m surprised the steps work off the house batteries (but your there). Normally they work off the chassis batteries.

Saying that, it sounds to me like the yellow wire coming from the 4 pin connector at the steps, running to the ignition tie-in point, is intermittent.
The tie-in point is usually chassis builder fuse block, either in the engine bay or inside the coach, both near the dashboard.

The tie-in point has to see 12volts to insure the steps close when the ignition is powered.

You might go to the Kwikee website and download the manual for your steps - https://support.lci1.com/kwikee-steps

Don’t let it overwhelm you. And while it would help to have the test plug, just slowly follow thru to understand what each wire color does.
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Old 08-10-2022, 08:05 PM   #11
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Several years ago I had a similar issue. Turned out to be a loose relay. Our 2018 Bay Star (3414) relay turned out to be under the hood in the housing above the air filter. I don't recall which one in particular, but it was somehow loose in its space and just required resetting. Might be worth a check. Good luck to you!
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Old 08-10-2022, 10:12 PM   #12
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I also had a similar issue with my steps and it turned out to be the controller. Once replaced, it worked perfectly again. It happened on a Sunday while we were camping on the beach. I had to call a mobile tech at the time and they were unavailable until Monday. What a shame that we had to spend an extra day on the beach! :-)
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