Quote:
Originally Posted by RoadTrip2084
I'm glad this solved your problem but no shop + materials rate on earth can justify that expense for 45 mins work. I would be placing a call to Freightliner corporate and lodging a complaint. That is ridiculous.
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Lol. Haven’t you heard? We live in the post pandemic world of run away inflation with no rules and no such thing as customer service.
I have yet to pay less than $400 for anybody to touch my rig for just about any reason- coach or chassis, doesn’t matter.
Everybody is “short staffed”, suffering endless “supply chain issues” and having to “pass along higher costs” for goods, services and materials.
All “due to the pandemic”, of course.
The new universal excuse for terrible customer service.
As for calling anybody anywhere to lodge a complaint? Good luck. Chances of ever reaching a human being are about 1 in 100.
Chances of reaching a human being who gives a cr#p about you or your problem are about zero. Freightliner couldn’t care less about me or what I paid for work on my rig.
Sorry, I don’t disagree with you, but I’ve dealt with enough service entities in the past couple of years to know that all the escalation in the world isn’t going to get me back any of my $479, it’s just going to cost me hours of frustration and aggravation beating my head against a totally uncaring and unforgiving wall of customer (non) service.