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Old 02-20-2015, 01:33 AM   #1
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Richardson's RV in Riverside, CA

We need some warranty work done on our coach and Newmar CS recommended we take the coach to Richardson's RV center in Riverside, CA as that is the closest dealer to our location. Has anybody had any service dealings with this dealer? Good, bad or ? 22 miles to this location, 75 miles to the next nearest.

Bill
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Old 02-20-2015, 08:46 AM   #2
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Hi Bill,

I used to have a Jayco Super C and have taken it to Richardson RV for service and warranty work and never had a problem. That was over 4 years ago so I'm not sure if their service department has improved or gotten worse? That being said, here's a link to their service center yelp reviews:

http://http://www.yelp.com/biz/richa...ters-riverside

-Tom
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Old 02-22-2015, 08:03 PM   #3
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Just had my Bay Star serviced there. It was honest straight forward service. I had to call to follow up, but they did work with Newmar to get parts as well as taking my coach to Ford for an alignment. Newmar called me numerous times to see how it was going!
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Old 02-22-2015, 10:10 PM   #4
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Hi Bill,

I used to have a Jayco Super C and have taken it to Richardson RV for service and warranty work and never had a problem. That was over 4 years ago so I'm not sure if their service department has improved or gotten worse? That being said, here's a link to their service center yelp reviews:

http://http://www.yelp.com/biz/richa...ters-riverside

-Tom
The link is broken.
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Old 02-22-2015, 10:28 PM   #5
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The link is broken.
Thanks. Here's the correct link:

http://www.yelp.com/biz/richardson-rv-centers-riverside
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Old 02-22-2015, 11:03 PM   #6
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Quote:
Originally Posted by OC Bill View Post
We need some warranty work done on our coach and Newmar CS recommended we take the coach to Richardson's RV center in Riverside, CA as that is the closest dealer to our location. Has anybody had any service dealings with this dealer? Good, bad or ? 22 miles to this location, 75 miles to the next nearest.

Bill
Newmar recommended [told you] them so Newmar is liable to back up their work.
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Old 02-24-2015, 08:14 AM   #7
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I us VJ,s automotive and RV service in Arcadia. Small shop for room but they are my far the best for repair. I have used them many times for service and warranty work. See VJ and tell him that Jim Agostino sent you there . Call first
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Old 02-24-2015, 07:40 PM   #8
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I just had work done on my 2005 Kountry Star at Temecula Valley RV in Murrieta, CA. They also have a shop in Riverside. They are a Workhorse and Evans facility besides all other RV service dealer. FABULOUS service. I worked with Travis top notch perfect experience. 1st time there for me and I would recommend them in a heart beat. If there Riverside facility is as good that would work for you too.
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Old 03-28-2015, 02:30 PM   #9
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Progress report;

Just got the coach back from Richardsons in Riverside, CA.

Took about two weeks to have the coach to slide seal on the living room/kitchen slide replaced. It had torn and come loose. Also had the rear stone shield accross the back replaced as one of the attachment points had started to tear away. Newmar covered both repairs under warranty and shipped the parts to the dealer. Newmar called me about a week into the repair to make sure I was satisfied with the progress. The dealer kept me informed of the progress and did a great job.

Bill
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Old 03-28-2015, 09:29 PM   #10
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Quote:
Originally Posted by OC Bill View Post
Progress report;

Just got the coach back from Richardsons in Riverside, CA.

Took about two weeks to have the coach to slide seal on the living room/kitchen slide replaced. It had torn and come loose. Also had the rear stone shield accross the back replaced as one of the attachment points had started to tear away. Newmar covered both repairs under warranty and shipped the parts to the dealer. Newmar called me about a week into the repair to make sure I was satisfied with the progress. The dealer kept me informed of the progress and did a great job.

Bill
Thanks Bill for the update. Since I live in Mission Viejo, this will be the closest dealership to me for warranty repair when I get my DS4018 so it's good to know that you had a good experience.

-Tom
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Old 03-28-2015, 11:45 PM   #11
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If it's a Newmar then it's best to purchase from Tom Lindstrom RV. Best price and great buying experience. 888-850-2076 WWW. tlrv.net
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Old 03-29-2015, 09:21 AM   #12
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I have been to Richardsons twice in Riverside for service. They were very attentive, delivered on their dates and were honest. There was some rework, but they indeed made it right. Newmar also called me numerous times to check on the service. I bought my RV from them and that went well.
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Old 03-29-2015, 10:42 AM   #13
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If it's a Newmar then it's best to purchase from Tom Lindstrom RV. Best price and great buying experience. 888-850-2076 WWW. tlrv.net
Hi Tom,

I did order my DS4018 from Tom L.

Us Tom's stick together.

-Tom
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Old 03-29-2015, 12:25 PM   #14
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Progress report;

Just got the coach back from Richardsons in Riverside, CA.

Took about two weeks to have the coach to slide seal on the living room/kitchen slide replaced. It had torn and come loose. Also had the rear stone shield accross the back replaced as one of the attachment points had started to tear away. Newmar covered both repairs under warranty and shipped the parts to the dealer. Newmar called me about a week into the repair to make sure I was satisfied with the progress. The dealer kept me informed of the progress and did a great job.

Bill
I'm having a problem equating two weeks to replace a seal with satisfactory progress.
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