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Old 02-06-2019, 11:17 AM   #1
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Unhappy Routine service at Newmar dealerships

Hi, everyone.


After the purchase of our 2017 Bay Star from a private owner, I decided that I would get the oil changed and all the tow equipment installed at my local Newmar dealership since I wanted to establish a relationship for any future service that would be needed. However, the tow installation and equipment was about 60% higher than at another place also apparently highly rated with locals. Similarly, the oil change will be 40% higher. I will use them for the oil change this time to just experience them, but wondering if it will really make that much of a difference to use a highly rated but not Newmar dealership for routine care. After just purchasing MH, tow car, and now everything needed, I want quality but not to be overcharged just because it is a Newmar dealership. I would, of course, use Newmar for anything serious. I am disappointed in having to make another decision than a Newmar dealership but also needing costs to be reasonable. Thinking that maybe Newmar dealership service is for those with luxury level coaches and luxury level wallets. I have neither. Thoughts?
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Old 02-06-2019, 11:35 AM   #2
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Quote:
Originally Posted by RoamerDFW View Post
Hi, everyone.
After the purchase of our 2017 Bay Star from a private owner, I decided that I would get the oil changed and all the tow equipment installed at my local Newmar dealership since I wanted to establish a relationship for any future service that would be needed. However, the tow installation and equipment was about 60% higher than at another place also apparently highly rated with locals. Similarly, the oil change will be 40% higher. I will use them for the oil change this time to just experience them, but wondering if it will really make that much of a difference to use a highly rated but not Newmar dealership for routine care. After just purchasing MH, tow car, and now everything needed, I want quality but not to be overcharged just because it is a Newmar dealership. I would, of course, use Newmar for anything serious. I am disappointed in having to make another decision than a Newmar dealership but also needing costs to be reasonable. Thinking that maybe Newmar dealership service is for those with luxury level coaches and luxury level wallets. I have neither. Thoughts?
"Newmar dealers" can vary a lot in both price and quality of work when it comes to routine service. Look around for a local service shop with a good reputation and check their prices.

TJ
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Old 02-06-2019, 12:27 PM   #3
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In the DFW area I wouldn't use any of the newmar dealers for this service. I have had success with a few local truck shops. Prices still vary, but they are much more reasonable.
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Old 02-06-2019, 12:36 PM   #4
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Since the Bay Star is on a Ford F-53 chassis, I would explore local Ford dealers.

TJ
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Old 02-06-2019, 02:18 PM   #5
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Since the Bay Star is on a Ford F-53 chassis, I would explore local Ford dealers.
I'd agree. They will know more about your engine than a dealer.

As we traveled the country and having a diesel we used Cummins facilities which are found in a lot of places.
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Old 02-06-2019, 02:27 PM   #6
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There is value having a technician that has been prepared by the manufacturer to service your Newmar occasionally. The dealership technicians, hopefully, will be aware of any recalls or service bulletins that have been issued by Newmar or Ford for that matter.
A local tech that services many different RVs may not be aware of these items for your Newmar.
For this reason I make the pilgrimage to Newmar in Nappanee once a year for major annual service.
The other service is typically handled by a local shop who is also a Newmar authorized warranty shop.
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Old 02-06-2019, 09:59 PM   #7
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Like tranquil Jim said, dealers vary greatly. My experience is the ones with reasonable prices usually do the best work. The ones charging insanely high prices do the worst service.

This applies to Cummins oasis and Freightliner oasis dealers too. My recommendation is find a tech at Newmar that knows the dealer network (not all do) and get recommendations for good dealers. Call Gaffney about freightliner dealers. Want to know who these folks are? Come to a rally and ask around.

In the end it sometimes is a crap shoot. But itís all an adventure right?
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Old 02-07-2019, 12:34 AM   #8
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Quote:
Originally Posted by Tranquil Jim
Since the Bay Star is on a Ford F-53 chassis, I would explore local Ford dealers.
Quote:
Originally Posted by twogypsies View Post
I'd agree. They will know more about your engine than a dealer.
  • When I need an oil change I have gone to Camping World.
  • When I need service on the house side I use remote techs or a Newmar dealer.
  • When I need the chassis fixed or any other routine chassis service I call the Ford number on the sticker (800-444-3311) and they find me the nearest service center that can handle a 40' RV. Often it is the same place the big commercial and fleet trucks use. Once I was in Flagstaff and ended up at Rush Truck Center of Las Vegas to replace a steering linkage.
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Old 02-07-2019, 04:49 AM   #9
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I am pretty fortunate I guess...
Our local storage facility was built by the auto - truck repair guy that I've used for 10+ yrs. Family run small business, honest, reasonable prices and not afraid to tell me when he does or doesn't feel confident tackling a job.
I will bet that many have these sort of shops available in their area but it takes some investigation to get references and try them out for routine maintenance.
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Old 02-07-2019, 05:21 AM   #10
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The ago old question......where to get my rig serviced.

It is important to know there are 2 parts of your motor home:

Chassis and house.

After fretting over the same issue, where to get my motor home serviced, this is how my service cycle works:

Chassis: I found a Ford Truck dealership who does all my chassis service, including oil change and chassis inspections and upgrades. They are able to handle the heavier F-53 chassis, which a normal Ford dealership's mechanics may have never worked or been trained on.

House: I am lucky and live 3 hours from the Newmar factory, where I take all my house problems/upgrades for service.

So - I would not hesitate to take my rig to a non-Newmar mechanic for chassis service. House service, you may want to consider the Newmar dealer but I have know a few mobile RV service technicians that are just as good.

Never an easy choice, hope this gives you some direction to consider.

Good luck.....

g
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Old 02-07-2019, 10:58 AM   #11
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There is very good information here. Thank you for sharing your thoughts. I think it helped me understand that we can use more cost effective routine care options. I am always appreciative of this community's willingness to share the experience, specific knowledge and wisdom. As newbies to motorhome ownership, it is invaluable to have you as an important resource. Thank you.
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Old 02-07-2019, 11:31 AM   #12
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We use Freightliner NW for any chassis work or maintenance. We use a local private RV shop for everything else. They have done a good job and seem to charge a fair price and also have worked with our extended warranty well.
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