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Old 01-22-2020, 10:34 PM   #1
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Service Options

There probably is not a right answer to this question but was hoping you’ll could give me some input based upon past experience. I have a Newmar Ventana 4311 that needs some warranty work. I bought the coach from NIRVC in Lewisville. They are 200 miles away from my home base. There are 2 closer dealers that do warranty work on Newmar coaches. Holiday World in Katy and Ancira RV in San Antonio. Katy is the closest at 85 miles. I am trying to talk myself in to taking it to Katy but the reviews of Holiday Wotld and Ancira are quite negative. So what do you’ll suggest- Houston or Lewisville?

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Old 01-23-2020, 05:04 AM   #2
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Lewisville. Definitely. Avoid Holiday World.
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Old 01-23-2020, 07:33 AM   #3
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NIRVC , Lewisville.
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Old 01-23-2020, 07:37 AM   #4
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NIRVC Lewisville definitely!
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Old 01-23-2020, 07:59 AM   #5
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Go back to where you bought it, from what i hear they are great to deal with... just my opinion, myself im heading to Napanne for slide work.
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Old 01-23-2020, 12:12 PM   #6
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Windowtotrvl --

First, welcome to the forum! There are many good members who provide excellent advice!

I concur with others to avoid Holiday World which gave me a big "run around" for a headlights "high beam" switch Safety Recall for my Ventana LE that I purchased at NIRV in Lewisville. Given that horrible treatment by Holiday World, I contacted RV Masters (located on Bingle Road at bit north of I-10) and asked if they could perform the Safety Recall work and they said "yes" but I would have to pay them and seek reimbursement from Newmar. RV Masters had to get authorization from Newmar to perform the work. I received the reimbursement from Newmar in about one week after the work was completed.

RV Masters did great work on my previous motorhome and did a nice job on the headlight safety recall. Before driving to NIRV in Lewisville, I suggest that you contact RV Masters and ask them if they can perform Newmar warranty work. If the answer from RV Masters is "no", then I concur with others to take your Ventana to NIRV for the warranty work. Here is the link to RV Masters' website --> https://www.rvmastersinc.com/

Where is your home located in this great state of Texas?
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Old 01-23-2020, 05:00 PM   #7
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Thank you’ll all

Thank you for all the good advice. I live in College Station Texas and it looks like a trip back to Dallas May be my best option
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