This happened to us as well, on the forward most roller on our full wall slide. Nothing unusual other than we had not used the coach in a few months. The roller itself stayed intact, but it pulled the screws out of the floor.
I called Newmar and as we were able to get the slide to extend properly on the next try, they said just be careful not to step on that corner with the slide in and also noted the wheels are not weight bearing.
Given the holes are stripped, I don’t plan on trying to fix it myself (though I applaud the 2x4 technique and the friends pushing on the upper part of the slide) and will like defer it until our next trip to the factory.
I watch all of the slides carefully during extension and storing. I’ll take a look underneath to ensure nothing has gotten underneath.
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Leslie and Gary
Jack and Nash (German Shorthaired Pointers)
2018 Newmar 4362
2018 Grand Cherokee Limited
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