Originally Posted by hcarmon1
My steps made a loud pop and now they are not working. You can hear the motor running but the pin coming out of the motor is not turning. Does any one know if there is a shere pin that can be replaced or do you have to replace the entire workings. I have the Kwiki steps on a 2019 Ventana.
Sounds like the shaft on the motor broke. Very uncommon but could happen. You may need to replace the motor.
Normally the shaft comes down, attaches to an arm and yes, that arm has a roll pin or cotter pin in it and they frequently break.
But since you can see the shaft coming out of the motor and it's not turning, the motor is the most likely culprit