Community Forums

Lenmar · 07-31-2018, 03:41 PM

2011 MA. As I was lowering the steps, there was “thunk” sound then steps stopped lowering. Thankfully they were just about fully lowered and am able to exit coach but now cannot raise the cover when traveling. Any suggestions on what could be the culprit? I do hear a whirring sound when depressing the toggle switch, if that helps.

Mr JP · 07-31-2018, 07:10 PM

Sounds like the actuator arm or shaft has broke. It's going to be interesting to hear what you find and how you got into that area to make the repair. I wish I could have been more help.
JP

htmac007 · 07-31-2018, 08:58 PM

Quote:

Originally Posted by Lenmar

2011 MA. As I was lowering the steps, there was “thunk” sound then steps stopped lowering. Thankfully they were just about fully lowered and am able to exit coach but now cannot raise the cover when traveling. Any suggestions on what could be the culprit? I do hear a whirring sound when depressing the toggle switch, if that helps.

While on our shakedown voyage in our Ventana LE my step "collapsed" while stepping up on it. I too heard all the whirring and clicks but was able to lift the step up and lo and behold - all 6 screws had vibrated out! Shot them back up in and all worked as designed. (Will have the dealer effect a more secure connection soon).

Take a look - could be that simple.

Lenmar · 08-01-2018, 08:59 AM

Curious how you were able to lift the steps to see underneath! I am not able to budge it! Please explain if you can!!! I am talking about the interior steps not the outside steps!

Lenmar · 08-01-2018, 09:01 AM

Would the actuator arm still make that whirring sound if broken?

Mr JP · 08-01-2018, 12:21 PM

I think the sound you can hear is the motor running but for some reason the drive mechanism is not attached or broke
JP

Lenmar · 08-01-2018, 08:47 PM

Do you think the motor running the actuator?

htmac007 · 08-01-2018, 09:23 PM

Quote:

Originally Posted by Lenmar

Curious how you were able to lift the steps to see underneath! I am not able to budge it! Please explain if you can!!! I am talking about the interior steps not the outside steps!

I was able to lift from the bottom of the disconnected step. Basically lifted it back up onto it's mount (The second step is not connected to the bottom one). Attached some pics. Hope it helps.

Mr JP · 08-19-2018, 02:27 PM

Lenmar Did you ever find what the problem is with your step cover
JP

Lenmar · 08-20-2018, 10:16 AM

While at Classic Coach Works in Ormond Beach, they were anle to lift the steps and prop them up will disconnecting the broken actuator. We did order a new on through Independence Rv and reconnected. We discovered the wrong pin was used originally. The insteuctions say to use a cleavis pin and there was a threaded screw used. This was a factory install at Newmar so we will be telling them should we be in the neighborhood!🤨 All was a very easy install shoild it happen to anyone!