I recently had a very unsatisfactory tire installation experience at a local truck tire dealer. Fortunately, the manager was responsive to my complaints, and he supplied a new aluminum wheel to replace the one his employees had severely scratched.
I then suggested that I would send him a recommended standard of performance for when his employees work on motorhomes. Following is what I emailed him, but I wonder what else might have been appropriate to include.
A motorhome is the owner's home, at least part of the time. They may have a considerable investment in their vehicle, and they can be very protective of its appearance. Treat it as you would expect someone to treat your own home or classic car.
Pick up the trash (nuts, bolts, tire weights, etc.) from the work area before having the coach parked there. Trash lying around in the work area suggests sloppy workmanship.
Do NOT use any of the motorhome's systems without the consent of the owner, including the leveling jack system, audio system, or toilet. He may not care, but ask first. Put down protective floor mats if you need to enter the vehicle. Do not enter the coach with a cigarette.
Ask about any tire pressure monitoring systems installed on the coach. Does he have special tools for removal and installation? Are there other unique considerations? Remember that the TPMS sensors are LOCATION specific! Be sure to reinstall them correctly and in the correct location. Have the customer check the operation and readings on the TPMS monitor before leaving the facility.
Ask what pressure the owner wants the tires inflated to. If he doesn't know, refer him to a manager who can establish recommended pressures based on the weight of the coach and the specific tires being installed. Inflate them accordingly. Install valve stem caps on all tires which do not have stem mounted tire pressure sensors.
Exercise special care to assure that wheels and wheel covers are protected from marks and scratches.
Leak test newly installed valve stems.
Clean tires after mounting on vehicle.
Clean all finger prints and grease smudges off wheels and wheel covers. Make sure the coach leaves with no worse appearance than when it arrived.
Keep your eyes open and advise the customer of any items possibly needing attention which he may not be aware of (example: fluid level in oil filled front wheel hubs).
Help guide the customer out of the work area, especially if he needs to back up. Four eyes are better than two.
Recommended standards for tire service on motorhomes