I had an issue with my Victron monitor panel going dark last week for some unexplained reason. After locating the Cerbo, I disconnected all of the connectors and plugged them back in after 5 minutes. I also did a battery disconnect as well. When the panel came back on it showed the status of my batteries but I couldn't scroll through any of the settings. My Victron inverter was functioning just fine despite not having the ability to scroll the menu selections. I was able to connect with Alex at Victron technical support and he had me disconnect from shore power and perform a battery disconnect. After waiting 5-10 minutes I turned on the batteries and reconnected to shore power. Problem solved and I now have full functionality of the monitor panel inside my coach.
I asked Alex if it made any difference which ports the 2 connectors are plugged into on the left and right side and he said it shouldn't. Below is a picture of my Cerbo amongst the rat's nest of wires behind my main control panel...