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11-09-2017, 08:04 PM
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#1
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Registered User
Join Date: Nov 2017
Posts: 2
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Warranty Issues with 2017 Mountain Aire
Hi Everyone,
I joined here because I am looking for a little help. I am having a tough time working through some serious quality control issues on my Mountain Aire. I want to be careful not to bash Newmar because I am hoping for a positive outcome and this is the 6th Newmar we have had - all have been rock solid - but my 2017 is a different story entirely.
My most concerning issue is that it seems that the coach left the factory without any undercoating at all. I only got under there a few weeks ago and noticed that the entire undercarriage was rusting terribly.
The rep I am working with doesn't seem to grasp the severity of the issue or my level of concern and I don't seem to be getting anywhere with working with him. I wonder if anyone on the forum has a contact at Newmar that I can reach out to to try to work through this.
Any help would be appreciated. Thank you.
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11-09-2017, 08:14 PM
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#2
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Senior Member
Country Coach Owners Club Solo Rvers Club iRV2 No Limits Club
Join Date: May 2011
Location: Vancouver, WA
Posts: 37,725
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Does Newmar undercoat their rigs after assembly? I don't think either of our DSDP's were, the present Magna is undercoated.
__________________
2009 45' Magna 630 w/Cummins ISX 650 HP/1950 Lbs Ft, HWH Active Air
Charter Good Sam Lifetime Member, FMCA,
RV'ing since 1957, NRA Benefactor Life, towing '21 Jeep JLU Rubicon Ecodiesel
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11-09-2017, 08:21 PM
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#3
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Senior Member
Monaco Owners Club Workhorse Chassis Owner
Join Date: Jun 2008
Location: Glendora Ca.
Posts: 1,588
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I don't think they can de-rust it... So better get # 7 :-)
__________________
2004 Monaco Monarch
Blueox, SMI, 1990 Wrangler YJ 
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11-09-2017, 08:44 PM
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#4
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Moderator Emeritus
Nor'easters Club Workhorse Chassis Owner iRV2 No Limits Club
Join Date: Oct 2004
Posts: 30,785
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Welcome to the forum and irv2.
Here is a link to help you get around irv2.
This link will give you all tsb's for your coach, recalls and many other items.
All the links below in my signature have answers for your Newmar.
Some people have used this to stop rust and prevent rust from happening.
Have you call repair service and expressed your concerns about your problem with them, also express your dealer doesn't seem to care.
Enjoy the forum and safe travels.
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11-09-2017, 08:45 PM
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#5
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Community Moderator
Newmar Owners Club
Join Date: Feb 2011
Location: Point Pleasant Beach, NJ
Posts: 31,512
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Glad to have you here in the forum with us. You'll love it here. 
My DS is not undercoated and I have almost no rusting. I wold contact a local undercoating service and have them look at your issue. There may be something they can do to mitigate this.
BTW where are you located? Near salt air, or salted roadways?
Happy Trails!!!
__________________
Tony & Ruth........... FMCA#F416727
2016 London Aire 4519, Freightliner chassis, Cummins ISX, 2018 Jeep Wrangler Unlimited, Blue Ox Avail with AF1. TST 507 TPMS
No amount of money can buy you an extra second of time.
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11-09-2017, 09:20 PM
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#6
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Senior Member
Join Date: Mar 2014
Posts: 407
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Dr Bob -
What month was your coach manufactured?
__________________
2018 Ventana 3715...tow 2015 Subaru Forester
Retired x 2 - Air Force 1992, Delta Airlines 2015
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11-09-2017, 10:30 PM
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#7
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Senior Member
Newmar Owners Club
Join Date: Mar 2016
Posts: 1,030
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2017 with underbody rust! If the dealer can’t help think I would beeline it to Newmar for inspection. This doesn’t sound right. Have a 2016 and underbelly is jet black.
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11-11-2017, 06:47 AM
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#8
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Registered User
Join Date: Nov 2017
Posts: 2
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I really want to thank all of you who replied. I'm really trying to be careful to limit what I put out there right now because I just want to give Newmar a chance. I searched the forum and haven't found anyone complaining of an issue anywhere near to the one that I am dealing with, so I think it's a one-off quality control thing.
Does anyone have any contact info for someone up at the factory that I can escalate this to? I really have some faith in Newmar that if I put my problem in front of the right person, they will work it out. The problem, however, is finding that person. Thanks so much!
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