Do other people get Wi-Fi, internet other than you. Reason I ask is when we picked up coach, could not get Wi-Fi ranger to acquire rv park (dealers wireless) system, saw all the connections, but would not connect. I finally connected to my phone for hot spot and that proved to me it was working, and then tech, said, network folks did something to firewall and no ones Wi-Fi ranger worked there. It worked fine other places we used it. So if you see other networks, it may be firewall of system you are trying to connect too. How long has it worked, curious, because it's on all the time, and seems warm to me, when I touch it. Thinking about putting in switch, so I can turn off when driving, seems senseless to me to have it on going down the road. Hope this helps. Oh, there is a recall on them for the power supply, make sure that is not the problem, or make sure if you stay with their equipment, you get the new power supply.