Community Forums

Dennis C. · 01-10-2023, 12:17 PM

Quote:

Originally Posted by docj

Have you checked with FMCA to see if they use an APN other than "boradband" which is the standard AT&T APN?

Please provide me, via PM, the 6-digit Ranger ID and tell me when it is online via WiFi so I can take a look at it.

Joel,

I confirmed with FMCA that they use “broadband” for their APN. I checked my configuration page and the APN field was blank. I entered “broadband” and I changed the cellular plan to “My Data Plan”. Everything seems to be working now, but I’ll and you my Ranger ID via PM so you can check on it, if you don’t mind.

docj · 01-10-2023, 03:01 PM

Quote:

Originally Posted by Dennis C.

Joel,

I confirmed with FMCA that they use “broadband” for their APN. I checked my configuration page and the APN field was blank. I entered “broadband” and I changed the cellular plan to “My Data Plan”. Everything seems to be working now, but I’ll and you my Ranger ID via PM so you can check on it, if you don’t mind.

I'm a bit puzzled about the APN box being blank. Possibly no one clicked on the SAVE button after entering "broadband"

BayRunner · 01-10-2023, 03:14 PM

Quote:

Originally Posted by docj

We did quite a bit of resetting your system so it's not at all surprising that it works differently now than it did earlier today.

As for that APN, I have no idea what that was. When I looked at your Ranger the APN was blank and I inserted the standard AT&T APN of broadband

@docj , the cellular connected to AT&T successfully today. All systems are back online now. Thanks for your assurance. Any idea what the problem could of bee so that I know best approach of it happens again?

docj · 01-10-2023, 04:06 PM

Quote:

Originally Posted by BayRunner

@docj , the cellular connected to AT&T successfully today. All systems are back online now. Thanks for your assurance. Any idea what the problem could of bee so that I know best approach of it happens again?

I'm not sure if the root cause of the entire problem wasn't that somehow the APN got erased (not sure why). That would definitely have prevented the modem from connecting with the network. I can't promise that it won't happen again, but at least you will know what to check first.

BayRunner · 01-10-2023, 09:02 PM

Quote:

Originally Posted by docj

I'm not sure if the root cause of the entire problem wasn't that somehow the APN got erased (not sure why). That would definitely have prevented the modem from connecting with the network. I can't promise that it won't happen again, but at least you will know what to check first.

Will do…Thanks!