HWH leveling jacks

[dragrace728]

Who can rebuild HWH jacks beside HWH Corp? Called but no answers, i'm on there call list.

[426smartin]

Stuart's Service - 2990 C.R. 6 W - Elkhart, IN - 800-826-6267 | 574-262-0225---- Its been 3 months since i called HWH ---- said I was on a callback list ---said i would receive a call back in about 30 days!!!! still waiting ---Stuarts had a rebuilt on the shelf---450.00 and 3 days at my door!

[Alpine36]

Any decent local hydraulic repair shop specializing in cylinder rebuilding will be happy to rebuild them for you. They are a very simple single acting cylinder without a holding valve. They do require cutting and welding back together as part of the rebuild process however, not a big deal. The internal parts required for rebuild are not proprietary to HWH. I'd suggest a few phone calls to your local hydraulic rebuilders if Stuart's can't help you out.

[veraken]

Getting replacement parts from HWH is hard. I have a leaking seal on one of mine. Ordered a replacement months ago and am still waiting to hear when I might receive one. Guess HWH is more interested in delivering new units to manufacturers then servicing existing customers.

[dragrace728]

Thanks for the info everybody, found a local shop in Charlotte NC for the rebuild $275-$300 Southern Hydraulic Service. 5 day service.

[Toesmack]

I agree with seeing about a local hydraulic shop. HWH customer service is non-existent. I supposedly got on the call back list in August. Now it is December still no call. First time was told they would call, then it would be 2 weeks, then 3 to 4 weeks. I have contacted them 3 times, no response. Good luck.

PS let us know if HWH ever calls you back.

[azpete]

my number is 602 549 3638.
i work full time for hwh corp.
i can help with diagnostics, and service manuals.
hwh does have some reman parts in stock.
can you give me the AP model number off the part you need?

[Hayduke]

lots of anti HWH sentiment here

I want to offer a contrary data point...

We've owned our coach a few years now. During that time we have dealt with several RV repair folks. We've had multiple bad experiences, but our visit to HWH was one of the best examples we have had of outstanding service. The only thing I'd rank equal was using Cummins Care in Spokane.

Having been there, I'd cut them a little slack. It's not a huge office running everything. Those folks are busy and work hard.

As some background for why we visited them, we had our left rear jack "repaired" in Spokane, but it still leaked. The Spokane shop didn't want to wait for HWH, so their local 'hydraulics guy' did a repair. That whole fiasco was one of those bad experiences.

Fast forward several months to our visit to HWH. The tech there told me, "most shops can't rebuild our jacks". They didn't even try to repair it, they simply replaced it with an in stock item. We pulled in the evening before appointment and left the next day.

I realize not everyone can go there directly, but if you can, I recommend it.

[Pmllol]

Call Paul @601-549-3638 he has hwh parts!

[atkinswr]

I ordered 2 new ones at the end of December, received them February 23 and put both of them (front 2)on this afternoon, 5 hours out in the back yard. 2006 Tiffin Allegro Bus 40 PDQ.