Defrost is the Evans/Tempcon default mode , It's possible you have a vacuum leak. Or the vacuum pump has quit or blown a fuse.
If you switch to heat does the airflow go onto the floor?
EDIT: On re-reading I see you're not with the coach. If the shop doesn't work on A/C , I wouldn't trust their diagnosis . Evans/Tempcon is a major supplier of the dash A/C units , with spring loaded , single direction, vacuum actuators, set to control air flow in such a way that a loss of vacuum will leave the system in defrost mode. So if your diving in a situation where you need defrost you'll always have it. . Like I mentioned if you only have defrost , then a single actuator is probably not your issue.
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99DSDP 3884, Freightliner, XC, CAT 3126B, 300 HP /ALLISON 3060
2000 Caravan toad, Remco & Blue Ox.
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