Community Forums

grizz427 · 10-13-2014, 05:11 PM

No lemon law for RV's bought in Maryland. Three trips to Tiffin in 6 months for total of 3,868 miles driving back and forth to them and a total of 2 months and 2 weeks of time there. Never again will I drive there. But your all welcome to bring your marsh mellows with you for the roast as we won't be calling the fire dept. right away.

Summerhouse · 10-20-2014, 04:09 AM

We have owned our Tiffin 36la for almost a year, took delivery December 2013. We live in Michigan, and the coach came winterized for the winter. We were not able to test all the water related systems until spring.
We bought from a large dealership here in Michigan, General RV in Grand Rapids. They did an excellent PDI, catching many issues before delivery. This was our second coach, bought brand new. We went through the PDI when we arrived to take delivery, and still found a small list of things needing correction. The very day we took our coach home, 75 miles north, the regulator for the LP began malfunctioning. We called General RV and they sent a technician up to our home to replace it.
By spring we had a small list of additional items that were discovered, or started to have issues, including the door being out of alignment, the shower itself not being 'square', and a few others. The door had to be replaced entirely.
We currently have discovered that we are having radio interference from our overhead LED lights. We had the option of taking it back to General RV for replacement of all the fixtures or Tiffin would ship them directly to us ( to avoid having to drive the 1-1/2 hrs back to General RV.
The Service Dept at General RV, in particular, the Service Writers, have been fantastic. A true advocate for the customer, with the manufacturer. We couldn't be more pleased. Tiffin has been great to deal with also. Absolutely no complaints.
But, you have to understand the nature of the business, of the process. These Service Writers must deal with a slew of manufacturers. Unlike auto dealers, who only must work with one or possibly a couple manufacturers, RV dealership Service Writers must deal daily with a dozen different company's warranty reps.
My point with this long oratory is not how great our service dept is, but rather that ALL should be this way. The SERVICE DEPT is the key to the entire RV buying experience. The salesperson? I could care less who they are or their personality. I will deal with them for a few hours, at most, at purchase time and then I done with them.
We still had to wait our place in the long wait for a service appointment. They are BUSY.

alpha99 · 10-20-2014, 08:03 AM

Quote:

Originally Posted by Jrodrig18

Update3. The "thing" is back from Red Bay, spent 8 weeks there. They "fixed" all issues, repainted the side, changed the leveling system, cabinets, driver chair, passenger chair, slide frame, skylight, sink, macerator, closet door, etc etc etc. entry door was replaced to no avail the issue remains. For sale sign on.

Good luck trying to sell it!

Lault · 10-21-2014, 04:33 AM

Summerhouse, I would trade it on SOB or what ever you want. Selling it is risky business, let a dealer worry with it, as I did with a 11 Phaeton I owned for 11 months. Now very happy and the Tiffin is a distant bad dream.

anotherone · 10-21-2014, 04:58 AM

Quote:

Originally Posted by Lault

Summerhouse, I would trade it on SOB or what ever you want. Selling it is risky business, let a dealer worry with it, as I did with a 11 Phaeton I owned for 11 months. Now very happy and the Tiffin is a distant bad dream.

hey larry; whats funny is we both had the same story with lemons only with different brands. Yours was the tiffin and my savior was the tiffin. We had the thor and had to trade it and let the dealer worry about it. We now have an 11 phaeton and love it. Go figure

Jrodrig18 · 10-21-2014, 05:42 AM

What is not funny is that we shouldn't go through these issues. I can't believe that we are supposed to be ok with one brand or the other having issues. Really? then these manufacturers will continue to be ok with producing what? 20-30-40 percent defective units? Would you be ok living in a house where your shower doesn't work? Your door doesn't close? The roof leaks? Go figure!

Sent from my iPhone using iRV2 - RV Forum

CBTraveler · 10-29-2014, 06:45 PM

I own a Itasca Meridian 34B and am on this website because I'm thinking of buying a larger unit and am interested in the Phaeton. I've spent a lot of time on the various owner forums. My own experience with the 34B combined with what I've seen on the various owners forums leads me to wonder if the US motorhome builders could use a little foreign competition. The onslaught of the original Honda's and then other manufacturers certainly changed the american car companies attitudes. I really hate to think that way, but...