Bob Tiffin Service Center

[hastemaker]

Just got an email that Bob Tiffin Service Center in Red Bay is now doing work on any model or year Tiffin.

[Mike8253]

Just read the email as well. Quite the reversal re: the age rule, but welcomed. I imagine it's going to be a mad house to start. Other than the driving distance, the drop off and pick up routine wouldn't be any different than I do now. Something to think about for future maintenance seasons.

One point of confusion (for me anyway), for the "Drop Off" service, I saw a form on the website indicating this was still for MH's 4-yrs old and younger. Separately, there was the announcement that Red Bay was rescinding the 4-yr rule. Just wondering if I can actually drop my going-on 9-yr Open Road off for them to induct when scheduled, or do I need to do 1st come/1st served? Wasn't clear to me.

[GBPackerfan]

Originally Posted by hastemaker

Just got an email that Bob Tiffin Service Center in Red Bay is now doing work on any model or year Tiffin.

That’s great news!

[DRM901]

I agree. This is great news for those of us with older Tiffins.

I really think Tiffin management has stepped it up during this downturn in the market. It puts Tiffin at the top of our list of a new one. Now, if they would just bring back the 37AP floorplan.

[Ajhyman]

About time. I guess they want to compete with Newmar. Newmar will service anything they ever sold. Glad they changed their mind. It’s a great place down there.

[Shawn Cole]

Originally Posted by Mike8253

Just read the email as well. Quite the reversal re: the age rule, but welcomed. I imagine it's going to be a mad house to start. Other than the driving distance, the drop off and pick up routine wouldn't be any different than I do now. Something to think about for future maintenance seasons.

One point of confusion (for me anyway), for the "Drop Off" service, I saw a form on the website indicating this was still for MH's 4-yrs old and younger. Separately, there was the announcement that Red Bay was rescinding the 4-yr rule. Just wondering if I can actually drop my going-on 9-yr Open Road off for them to induct when scheduled, or do I need to do 1st come/1st served? Wasn't clear to me.

We appreciate your patience and your interest in our updated service options! You’re correct—this is a big change, and we anticipate a busy start. You have all options available to you, including the Drop Off service. We will also be reviewing our forms to ensure they align with our current policy updates. If you have any questions or need further clarification, feel free to reach out!

[Shawn Cole]

Originally Posted by DRM901

I agree. This is great news for those of us with older Tiffins.

I really think Tiffin management has stepped it up during this downturn in the market. It puts Tiffin at the top of our list of a new one. Now, if they would just bring back the 37AP floorplan.

We’re here for our customers, and that’s exactly why we made this policy change! We appreciate your support and are glad to hear Tiffin remains at the top of your list. As for the 37AP floorplan, I can’t say for certain, but I’ll be sure to ask our team if there’s any possibility of it returning in the future!

[Mike8253]

Originally Posted by Shawn Cole

We appreciate your patience and your interest in our updated service options! You’re correct—this is a big change, and we anticipate a busy start. You have all options available to you, including the Drop Off service. We will also be reviewing our forms to ensure they align with our current policy updates. If you have any questions or need further clarification, feel free to reach out!

Thanks for your reply. I happen to live in Cincinnati where there is not a Tiffin dealership (purchased mine new at the FMCA Rally in Perry, GA), and the place near Indianapolis that I had been bringing my Open Road to for 1-stop service since I bought it in 2016 has been bought out by one of the national chains and they no longer do chassis work. In fact, no one around here that calls themself a Tiffin Dealer does any chassis work anymore, not even scheduled/preventative maintenance stuff. That seems to be the consistent refrain now from all the national chains. The days of the 1-stop shop for maintenance are gone, I guess. It's 475 miles to Red Bay but might be worth in if I can drop it off for pickup later when it's done. Crazy...

[pameridan04]

This is GREAT NEWS. I got the Tiffin email stating this change last week. In my opinion there is nothing better for your Tiffin when it comes to service than Bob Tiffin Service Center in Red Bay Alabama.


They built it, they know it, they can fix it. And I do mean everything.


Thank you Tiffin.


PAM

[ekim]

How can we be sure this new found support for older coaches isn't temporary and Tiffin isn't just leveraging these older coaches to get some revenue until the economy gets better when they can kick us out again?

By example. I sent an email to management asking about supporting PowerGlide owners by assembling comprehensive documentation for them. Schematics, parts book, Mechanical drawings (where things are on the chassis) and got crickets. The 3rd party shops that do support Powerglide don't have this info and even simple work can be delayed while waiting to get in touch with Tiffin support to answer even simple questions.

Empowering customers with these details should have been factored into the cost of shuddering the PowerGlide chassis, yet it feels like "legacy" Powerglide customers are being left in the dust. Interestingly, the stated purpose for building PowerGlide "in house" was to provide better support, but it seems now, PowerGlide owners may be left to fumble around on their own or to pay a shop many hours at 200/hr to do work that could be done in 30 minutes with proper chassis documentation.

Is that the level of support and behavior those of us with older coaches should expect?

[GraemeD]

Just put Red Bay Shuttle Service in you phone’s contact list, you will need them!

[Ricci]

Hi - In conversations with Leigh Tiffin over the last several months these changes at the service center are grown from his understanding of what could be done to improve customer satisfaction with the entire process. The management team is putting in great efforts to restore some of the lost luster of the brand.

We are currently at the service center for some items that have shown up on the new coach. What I am seeing is a cleaner, better organized service center and a work ethic that rivals my earliest experiences at Tiffin. So far we are pleased with the new Bus and everything that goes with it. I'm not often that easily pleased so it says something.

We came back to Tiffin after trying the "grass on the other side of the fence" three times and because our last Tiffin was such a disaster ('16 Bus) but found that other manufacturers had lost their edge as well. We decided to try Tiffin again because we were impressed with Leigh's approach. So far it was a good decision and there are no doubts regarding the future. While it doesn't effect us I think the changes regarding who can come in for service is a positive step.


Tom

[Corbette Davis]

Originally Posted by ekim

How can we be sure this new found support for older coaches isn't temporary and Tiffin isn't just leveraging these older coaches to get some revenue until the economy gets better when they can kick us out again?

By example. I sent an email to management asking about supporting PowerGlide owners by assembling comprehensive documentation for them. Schematics, parts book, Mechanical drawings (where things are on the chassis) and got crickets. The 3rd party shops that do support Powerglide don't have this info and even simple work can be delayed while waiting to get in touch with Tiffin support to answer even simple questions.

Empowering customers with these details should have been factored into the cost of shuddering the PowerGlide chassis, yet it feels like "legacy" Powerglide customers are being left in the dust. Interestingly, the stated purpose for building PowerGlide "in house" was to provide better support, but it seems now, PowerGlide owners may be left to fumble around on their own or to pay a shop many hours at 200/hr to do work that could be done in 30 minutes with proper chassis documentation.

Is that the level of support and behavior those of us with older coaches should expect?

Thank you for sharing your feedback and concerns.

Tiffin is committed to supporting and servicing all Tiffin coaches, including those utilizing the PowerGlide chassis. For PowerGlide, we continue to employ the same experienced support team that was in place during production. In addition, we have invested over $2 million in dedicated chassis stock to ensure that parts and technical expertise remain readily accessible to PowerGlide owners.

We fully recognize the importance of comprehensive documentation and reliable support. Our objective is to empower our customers and service centers by providing the necessary resources to keep your vehicles operating at peak performance.

To assist you further, please provide your VIN and specify which documents were previously requested.

[gcalkins]

Good for BT Service Center for now servicing all models. However, after 10 years of owning 2 out-of-warrentee Tiffins, which we love, and NOT being allowed in the Service Center, I'm a fan of the After Hours guys and gals. They are very knowledgable, prompt, courtious and fair. We always return to Red Bay for all possible work, routine and specialized to utilize these folks. We schedule the needed work with the appropriate folks and have never had any problems. Me thinks Tiffin is simply trying to claw back some business due to the economy. Let me encourage Tiffin to continue to improve new vehicle quality instead of the repair business. (2009 36QSH Phaeton > 2017 37AP Bus)