Speculation on my part but if you can hear the motor run (and the cord is not moving) then you've got a broken gear (or two).
You'll have to access the mechanism and eye-ball it, then determine which gear(s) and order/ replace them. Without knowledge - and or the manual - finding parts might be the tough part.
__________________
2010 Tiffin Phaeton 40QTH
2014 Honda CR-V FWD Ex-L
LA (Lower Alabama)
|