Community Forums

kbhine · 04-18-2015, 06:10 AM

I wrote an email to the Tiffin Parts Department requesting a window shade replacement, mainly because there were 15 calls ahead of me on the phone. I got an auto reply saying that someone would get back to me shortly. That was a week ago. I am curious as to what the norm is. Will they just ship out the part that is under warranty without an email reply, or do I need to sit in the phone line again. New to this.

Hayman · 04-18-2015, 06:14 AM

I have had parts just show up and other times called back waited my turn and they had no history of my email ! They are basically overwhelmed at times although that is no excuse. I would after a week give a call back.

luvlabs · 04-18-2015, 08:01 AM

Pick up the phone and call Don Boyd in Tiffin Service. He's the warranty manager.

Let Service order the part for you and arrange the shipping.

kbhine · 04-18-2015, 08:05 AM

Thanks, will do!

garykk · 04-18-2015, 08:42 PM

I have always received a reply within a day or so

BobGed · 04-18-2015, 11:38 PM

Quote:

Originally Posted by luvlabs

Pick up the phone and call Don Boyd in Tiffin Service. He's the warranty manager.

Let Service order the part for you and arrange the shipping.

Wade Humphres is the warranty manager, but he will generally support Don's decisions.

deasnealy · 04-19-2015, 05:58 AM

I have found that Tiffin really does not use email effectively. Nor do they have an online order option. Just grab a cup of coffee and call them during normal Tiffin hours.

gorgeguy · 04-19-2015, 08:43 AM

Yup, two different issues with emailed questions. It has been about a week and a half and still no reply. I guess it is pick up the phone and get in the que.

kbhine · 04-19-2015, 10:06 AM

Our chore for tomorrow!

BobGed · 04-19-2015, 10:15 AM

This is also one of two of the busiest times of the year for the Tiffin with all the of snow birds returning home.

kalynzoo · 04-19-2015, 02:06 PM

I have only had my new Allegro since November, and I have made two requests from Tiffin for parts (I wanted to customize a bit) My e-mail requests were answered once the same day and once the next day with a phone call. This last time Bob Tiffin called to make sure I was total pleased with my purchase. I could not possible ask for better customer relations and service.
Send them an e-mail.

Tarheel · 04-19-2015, 03:05 PM

Since I purchased by Phaeton in October, I have sent 5 emails requesting warranty parts and have had fast results on each. On a couple of occasions I received a reply asking additional questions about the part to be sure they sent the right one, but each one arrived quickly. On my previous 5 motorhomes of different brands, I had to take my motorhome to a dealer to get a part replaced under warranty. I'm very satisfied with their email process.

garykk · 04-19-2015, 03:21 PM

Quote:

Originally Posted by kbhine

I wrote an email to the Tiffin Parts Department requesting a window shade replacement, mainly because there were 15 calls ahead of me on the phone. I got an auto reply saying that someone would get back to me shortly. That was a week ago. I am curious as to what the norm is. Will they just ship out the part that is under warranty without an email reply, or do I need to sit in the phone line again. New to this.

If it's a warranty issue your request should be sent to service not parts..
Don't forget to include your name, address, phone number and tiffin serial number.

kbhine · 04-20-2015, 09:59 AM

Here are the results from this morning's call for an Auto Motion manual window shade still under warranty. I called service, was #8 in the que. Not bad I suppose for a Monday morning. I was then sent over to parts. Also #8 in the que. Window shade is being sent. My advice, go straight to parts, and be sure to tell them, uou already sent an email. I thought I was polite. I gave them the date of my email and auto reply, and that I didn't want to duplicate an order.