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05-25-2018, 06:23 AM
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#1
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Senior Member
Tiffin Owners Club
Join Date: Jul 2016
Location: Where we park it!
Posts: 13,145
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First experience with Service ++++
We had a problem with our new coach after the first week. The wheel well cover partially fell and got involved with the tire ( a piece also seemed to fall off) and making it hard to turn sharply to the left. We called out dealer and they told us to go to a nearby T/A truck stop for a repair. They “fixed” it with tape as a screw could “not reach the frame”. Cost $61 and repair lasted about 2 hours. We jerry rigged it and to our friends house in Orlando. We then called Tiffin to see what to do as we did not feel safe driving it. They said to get a mobile RV service to come and do a fix and they would pay for parts and labor. A local RV service came and fixed it right with long screws that got into the frame. Cost about $250. We then called Tiffin back and they said to submit the bills. Well two days later we got a call asking us for an address to send the check (for both repairs) to.
We actually will be in Red Bay at the end of next week to get some mostly minor (and not unexpected) repairs done and will pick up our check then…..very impressed.
__________________
momdoc
2018 Tiffin Allegro RED 37PA
2020 JEEP Trailhawk
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05-25-2018, 06:49 AM
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#2
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Senior Member
Tiffin Owners Club
Join Date: Nov 2011
Location: Foley, AL
Posts: 1,093
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That’s telling about Tiffin because a wheel well issue was most likely a Freightliner thing. They have went above/beyond for our questions/issues. I’ve always been impressed so far.
Safe Travels!
__________________
Les & Pam Warden
(Tiffin) 2017 Phaeton 40QBH; 2023 Wayfarer 25RW (coming soon)
2016 Jeep JKUS with Ready Brute Elite towbar
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05-25-2018, 10:57 AM
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#3
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Senior Member
Tiffin Owners Club
Join Date: Mar 2012
Posts: 1,702
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Quote:
Originally Posted by les.warden
That’s telling about Tiffin because a wheel well issue was most likely a Freightliner thing. They have went above/beyond for our questions/issues. I’ve always been impressed so far.
Safe Travels!
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Are you sure? Every chassis I've seen was nothing more than the chassis, engine, transmission and wheels with their axles. I would think the wheel well is part of the "house" even though it is on the outside.
__________________
Dewey & Sharon
Southern Maryland suburbs of DC
2022 Tiffin Allegro Bus 40IP
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05-25-2018, 11:15 AM
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#4
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Community Moderator
Newmar Owners Club
Join Date: Feb 2011
Location: Point Pleasant Beach, NJ
Posts: 31,546
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Quote:
Originally Posted by DeWat
Are you sure? Every chassis I've seen was nothing more than the chassis, engine, transmission and wheels with their axles. I would think the wheel well is part of the "house" even though it is on the outside.
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The wheel well is not part of the chassis. That's part of the body.
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Tony & Ruth........... FMCA#F416727
2016 London Aire 4519, Freightliner chassis, Cummins ISX, 2018 Jeep Wrangler Unlimited, Blue Ox Avail with AF1. TST 507 TPMS
No amount of money can buy you an extra second of time.
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05-25-2018, 11:32 AM
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#5
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Senior Member
Tiffin Owners Club Winnebago Owners Club Ford Super Duty Owner iRV2 No Limits Club
Join Date: Jul 2014
Location: Ohio
Posts: 1,119
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Back to OP comments: Your experience is why we ALL own Tiffin Motorhomes. They stand behind their product and will often double a suppliers warranty period.
__________________
Mike and Debbie: USAF Msgt Ret, DoD Civ Ret
DAV and Good Sam Lifetime Members
2014 Allegro Open Road 36LA/2014 Jeep Grand Cherokee/2018 Cherokee Trailhawk
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05-25-2018, 01:39 PM
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#6
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Senior Member
Tiffin Owners Club
Join Date: Nov 2011
Location: Foley, AL
Posts: 1,093
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Quote:
Originally Posted by DeWat
Are you sure? Every chassis I've seen was nothing more than the chassis, engine, transmission and wheels with their axles. I would think the wheel well is part of the "house" even though it is on the outside.
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Stand corrected!! I missed the well part of the sentence. For sure a Tiffin issue....aaaand...they come through again!
__________________
Les & Pam Warden
(Tiffin) 2017 Phaeton 40QBH; 2023 Wayfarer 25RW (coming soon)
2016 Jeep JKUS with Ready Brute Elite towbar
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