Update - sorry I dropped off. We were able to get troubleshooting support from Tiffin over the phone and they ran through all the normal things - shutting everything down and starting over from scratch, checking fuse box, checking to make sure 12V batteries were not turned off, checking parking brake, etc. Bottom line is that everything seems to have power. We think for some reason that the message that lets the slide motors know the parking brake is on is not working. So, they talked us through connecting the selenoid directly to the slide motor with a charging wire. This worked for both the bed slide and the full room slide (hydraulic). Once the wire connected the motors started and the slides went in with no issue. We drove it to our dealership and they are checking it out today. I will post another reply once we have confirmation for future reference. It is good to know you can get them to retract in that manner. Not a true "manual" retraction as I thought when I first posted the question.
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Win and Rebecca with our two rescues Buddy and Bosco
2017 Tiffin Allegro 36 UA
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