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When we had our 2008 Bus, the door awning worked fine, however when we got our 2013 things changed. Somewhere in the interval between 08 and 13 Tiffin redesigned the front cap, dash and entrance door. this effectively moved the door forward, however, they installed the door awning in the old position. This meant that when the awning was out in the rain, water ran down the INSIDE of the open door. I had it to the factory twice to repair without any luck. At the end or the second try, the tech finally admitted the awning was fitted too far aft and he could do nothing.
When I got the Bus home I took the awning off, relocated the hole the wires for the awning exit the side and filled in the old access hole. I then took a piece of black plastic and carved it so the front of the newly repositioned awning was supported by the carved piece and that piece was fastened to the cap. After the awning was mounted I caulked the whole job and made up a channel to keep the water off the side of the coach when it rained. The whole project took about a day without counting the body work, but I did need to get a new awning mount rail to support it over the front cap and back to the rear over the door.
Unfortunately, I cannot post pictures here, but if you PM me with an email address I'd be glad to show you how the fix looks.
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