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If calling about parts, or even if you're in Red Bay, it helps to have your VIN handy. With your VIN, they will be able to find out exactly what is in your unit, even if they made a design change during the model year.
Purchases by phone, and at the campground STORE are at full retail. BUT, while at Red Bay purchases inside at the parts counter are much less than retail. This is not advertised, but I have first hand knowledge when I ordered a part by phone. Then had to exchange it in person to get the correct part it was much less.