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09-29-2020, 10:53 AM
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#1
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Senior Member
Join Date: Jul 2020
Location: Sun City West, PHX
Posts: 173
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Purchasing MH from a Local Dealer - Advantages?
I am wondering if there are any not so obvious benefits from purchasing a new Tiffin Motor Home from a local dealer? Do most major metro areas have "authorized" repair or warranty service departments?
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09-29-2020, 10:57 AM
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#2
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Senior Member
Entegra Owners Club Spartan Chassis
Join Date: Feb 2010
Posts: 4,214
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Often, the dealer's service department will give some schedule priority to coaches purchased from the dealership.
Take care,
Stu
__________________
"I would rather have questions that can't be answered than answers that can't be questioned."
2018 Anthem 42DEQ
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09-29-2020, 11:16 AM
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#3
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Community Administrator
Tiffin Owners Club
Join Date: Sep 2013
Location: DFW, Texas
Posts: 21,259
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There are advantages in that local dealers will sometimes only work on motor homes they sell. Do some research on your local dealer to see how they handle service and decide for yourself.
__________________
2017 Phaeton 40IH XSH Maroon Coral - Power Glide Chassis with IFS
Previous '15 Tiffin Allegro RED 38QRA and '06 Itasca Sunrise 35A
'16 Jeep JKU Wrangler Sahara or '08 Honda Goldwing
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09-29-2020, 12:58 PM
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#4
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Senior Member
Nor'easters Club Mid Atlantic Campers
Join Date: Oct 2007
Location: Spring Brook Twp
Posts: 768
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Quote:
Originally Posted by Lt Dan
There are advantages in that local dealers will sometimes only work on motor homes they sell. Do some research on your local dealer to see how they handle service and decide for yourself.
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This is a true statement, some dealers will only work on your coach if you bought it there. Motor homes always have some kind of problems. Unless you find a dealer that works on your coach locally, Red Bay is usually a hall to get it fixed.
I myself find it very convenient to have a local dealer. Close enough to do even small warranty work, oil changes, and pick up Brand specific filters, wiper blades and more.
My dealer matched the price form two of the Big Three so I bought locally.
Jim P.
__________________
2021 Tiffin Red 33AA
2017 4D Jeep Sahara Unlimited
2019 Kawasaki Teryx 800 UTV
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09-29-2020, 01:34 PM
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#5
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Senior Member
Fleetwood Owners Club Ford Super Duty Owner
Join Date: Jun 2012
Location: SoCal
Posts: 15,749
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Many dealer service shops are, well, lacking... I'd throughly research a specific dealer through user feedback before counting on them.
There are many service only Tiffin authorized shops. Suggest to use them as they typically provide much better service.
Buying a coach from one of the big 3 dealers bear Tiffin factory is commonly done. Typically best pricing and initial delivery service. Near Red Bay so camp in the area fir a couple weeks learning and making a punch list of wants/needs - then go to the factory service. Now, with the coach sorted out bring it home.
Imho.
__________________
Vince and Susan
2011 Tiffin Phaeton 40QTH (Cummins ISC/Freightliner)
Flat towing a modified 2005 Jeep (Rubicon Wrangler)
Previously a 2002 Fleetwood Pace Arrow 37A and a 1995 Safari Trek 2830.
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09-29-2020, 06:19 PM
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#6
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Senior Member
Tiffin Owners Club
Join Date: Apr 2011
Location: Stuart, Florida
Posts: 331
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We bought ours from a large dealer in Florida due to in large part their service department touted as being "a cut above with specially trained techs for DP's" and their fancy campground while you wait. The cut above turned out to be the worst we have encountered in many years of RVing and after complaining to Tiffin they suggested taking it to any independent company we were happy with for repairs and they reimbursed us the amount paid. Red Bay was the best but several repairs made locally by a mobile service were paid by Tiffin. In my opinion get the best purchase deal you can find and either go to Red Bay or locally for warranty that will be paid by Tiffin. Until local dealers service departments get sufficient, properly trained, competent technicians I see no reason to pay more than you have to for the privilege of taking it to their service department..
__________________
2018 Tiffin Allegro RED 33AA, 2016 Wrangler, 2013 Harley Electraglide
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09-29-2020, 07:45 PM
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#7
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Senior Member
Join Date: Nov 2017
Location: Full time in the coach
Posts: 428
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Tiffin has tons of authorized independent repair shops all over the country. Thankfully my coach hasn’t needed any warranty work but the guy that does my annual service says Tiffin is the best at approving warranty items.
__________________
2018 Phaeton 40IH
Bill & Jeanine
Roughing it Smoothly!
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09-29-2020, 10:36 PM
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#8
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Senior Member
Entegra Owners Club
Join Date: Aug 2009
Location: Queen Creek, AZ
Posts: 1,319
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Quote:
Originally Posted by JimLuk
I am wondering if there are any not so obvious benefits from purchasing a new Tiffin Motor Home from a local dealer? Do most major metro areas have "authorized" repair or warranty service departments?
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Jim - I checked your profile and see you are in Sun City West, AZ. Being in the phoenix area you have excellent (and recommended) independent repair facilities other than the local dealer. Warranty service can be had at Silverleaf Coach in Chandler and East Valley RV Specialists in Apache Junction are two of them. The local dealer doesn’t get great reviews for quality of repairs. You’ll save thousands of dollars by purchasing from the big 3.
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09-30-2020, 04:36 PM
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#9
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Senior Member
Join Date: Jan 2019
Location: Macomb MI
Posts: 212
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Quote:
Originally Posted by JimLuk
I am wondering if there are any not so obvious benefits from purchasing a new Tiffin Motor Home from a local dealer? Do most major metro areas have "authorized" repair or warranty service departments?
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I’m from Detroit. Ordered ours from Florida because they have a lemon law. They also had a better price. Have not taken delivery yet. Good luck.
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09-30-2020, 10:08 PM
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#10
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Senior Member
Join Date: Sep 2019
Location: Colorado Springs, CO
Posts: 972
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It seems completely unreasonable to expect to have to return to the selling dealer for warranty or repair work. What if you're a full timer who buys in Florida, then has problems when you're in Washington state? People can't seriously be implying the coach would need to return to Florida for service.
Also local dealers may have very limited inventory making impossible to buy a new coach off their lot. So someone from California may have to buy from a dealer in Georgia to get what they want. Again, it's unreasonable to expect they would need to drive to Georgia for service.
If any Tiffin dealers are refusing to do work unless they sell the coach, Tiffin should eliminate them as a dealer.
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10-01-2020, 02:28 AM
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#11
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Senior Member
Join Date: May 2017
Location: south
Posts: 521
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speaking of service
i was on a trip and pulled into ingram's one time.. needed something from the store... i asked service manager if they had time to check my xxx, as it wasn't working...
got my part and walked up to look at sales dept.
when i got back service manager told me coach was fixed. i asked about bill for repair.
"no charge" i expected a 30 minute fee? maybe 50 to 100?
nope...
1. no problem -- that i had not bought coach there. they stopped what tech was doing and fixed my problem
2. no fee!! no charge... i had never bought a coach from them.
3. yes. that was the kind of dealership i like! and bought my next coach from them.
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10-02-2020, 06:31 AM
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#12
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Senior Member
Join Date: Jul 2020
Location: Sun City West, PHX
Posts: 173
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Thanks! We appreciate the great comments... Hope to see you on the road in 3-4 months!
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10-02-2020, 07:47 AM
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#13
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Senior Member
Tiffin Owners Club
Join Date: Sep 2012
Location: jackson,nj
Posts: 172
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i priced around then brought these prices to my local dealer and he came close enough to their prices to make me buy local, also he has taken me in right away when i have had problems.
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allen and bonnie
2019 37bh
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