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09-28-2021, 04:39 PM
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#1
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Senior Member
Tiffin Owners Club
Join Date: Feb 2021
Location: Oregon
Posts: 178
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Red Bay, Really??
So, we live on the west coast in southern Oregon... 4,870 miles round trip to Red Bay. I keep seeing praises for going to Red Bay for fixes and repairs. Is there any alternative for that kind of service on the west coast? We have a 2021 34PA Open Road Allegro. So far, we're not impressed with what we've found for Tiffin or Ford service on these motorhomes.
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09-28-2021, 05:01 PM
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#2
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Senior Member
Tiffin Owners Club
Join Date: Sep 2020
Location: Houston, Texas
Posts: 1,019
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That’s a tough one. I’m with you on that. I complain about my drive from Houston. Last month I was there and my neighbors were from Oregon. Long drive. I hope someone here can give you someone closer that is reliable. Because I am typing this reply, I can’t read to see if you provided your location in Cali. May be worth adding that info if not. I’m down on 3rd parties working on the coach, but truth be told I am sure there are some that exist that will provide better service than Red Bay. I’m close enough to Red Bay that I’d rather go there if possible.
__________________
Tommy & Franci - Houston (Clear Lake), TX
2019 Allegro Red 340 33AL;2020 Jeep GC Limited
Part Timers-Looking Fwd to being Anytimers
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09-28-2021, 05:16 PM
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#3
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Senior Member
Join Date: Jul 2020
Location: Sun City West, PHX
Posts: 173
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I feel the same way coming from Phoenix... As I am new to RVing I choose to come back to Red Bay if possible... I have joined the local AZ Allegro Club and hope to find good local service locations for on-going support through their feed back etc.
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09-28-2021, 05:33 PM
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#4
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Senior Member
Tiffin Owners Club
Join Date: Sep 2020
Location: Houston, Texas
Posts: 1,019
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Quote:
Originally Posted by thegats1
That’s a tough one. I’m with you on that. I complain about my drive from Houston. Last month I was there and my neighbors were from Oregon. Long drive. I hope someone here can give you someone closer that is reliable. Because I am typing this reply, I can’t read to see if you provided your location in Cali. May be worth adding that info if not. I’m down on 3rd parties working on the coach, but truth be told I am sure there are some that exist that will provide better service than Red Bay. I’m close enough to Red Bay that I’d rather go there if possible.
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Screwed that up. I see you wrote Oregon. No sure where I got Cali. I suspect there are people with good suggestions for you. Hopefully they see your post.
__________________
Tommy & Franci - Houston (Clear Lake), TX
2019 Allegro Red 340 33AL;2020 Jeep GC Limited
Part Timers-Looking Fwd to being Anytimers
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09-28-2021, 05:37 PM
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#5
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Senior Member
Join Date: Nov 2013
Posts: 5,774
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Not sure if you are under warranty, but for the chassis I would go to Brazil’s in Centralia, WA. Not sure how close you they are to you.
__________________
2015 Tiffin Phaeton 40QBH
2018 Chevrolet Colorado Toad
Roadmaster Tow Setup
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09-28-2021, 09:38 PM
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#6
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Senior Member
Tiffin Owners Club Freightliner Owners Club
Join Date: Oct 2008
Location: Merritt, BC
Posts: 3,753
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Quote:
Originally Posted by kandcbend
So, we live on the west coast in southern Oregon... 4,870 miles round trip to Red Bay. I keep seeing praises for going to Red Bay for fixes and repairs. Is there any alternative for that kind of service on the west coast? We have a 2021 34PA Open Road Allegro. So far, we're not impressed with what we've found for Tiffin or Ford service on these motorhomes.
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Here are a few Tiffin authorized service facilities on the west coast that can take care of warranty issues. Just be aware if parts are needed they will most likely have to come from Red Bay.
Coach Masters of Bend, Bend, OR
Martin Hveem Restoration Coaches, Redding, CA Note: They used to have a website, but at least you can get their contact info from the link posted
Affordable RV, Newcastle, CA
Phillip Hollingsworth's Family RV Service, Jackson, CA Phillip was formerly the west coast service rep for Tiffin.
__________________
Bob, Sherron & Kinsey (RIP 2013-2022)
2017 Tiffin Phaeton 40QBH
2014 Jeep Cherokee Limited
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09-28-2021, 09:43 PM
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#7
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Senior Member
Tiffin Owners Club Freightliner Owners Club
Join Date: Oct 2008
Location: Merritt, BC
Posts: 3,753
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Quote:
Originally Posted by JimLuk
I feel the same way coming from Phoenix... As I am new to RVing I choose to come back to Red Bay if possible... I have joined the local AZ Allegro Club and hope to find good local service locations for on-going support through their feed back etc.
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East Valley RV Specialists, Apache Junction, AZ They are a Tiffin authorized service facility.
__________________
Bob, Sherron & Kinsey (RIP 2013-2022)
2017 Tiffin Phaeton 40QBH
2014 Jeep Cherokee Limited
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09-28-2021, 09:43 PM
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#8
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Senior Member
Tiffin Owners Club
Join Date: Feb 2021
Location: Oregon
Posts: 178
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Quote:
Originally Posted by thegats1
Screwed that up. I see you wrote Oregon. No sure where I got Cali. I suspect there are people with good suggestions for you. Hopefully they see your post.
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Well, after I read your post I went back and edited to say Oregon... you are not going crazy after all!
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10-05-2021, 03:46 PM
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#9
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Member
Join Date: Nov 2019
Posts: 92
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There are several reputable motor coach dealers and service centers in the Eugene/Coberg area (a lot of ex-Country Coach/Monaco/Beaver, etc. folks). If it's warranty, Tiffin has typically been pretty good about authorizing "others" to do the work. Check with Premier RV Services in Junction City for one. Marathon is also in the area and may be able to recommend someone.....
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10-05-2021, 04:01 PM
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#10
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Junior Member
Tiffin Owners Club
Join Date: Aug 2021
Location: Chico, CA
Posts: 14
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Not sure where you are exactly, but Martin Hveem in Redding, CA, right off I-5 is authorized warranty and repair work. Talk with Mark at (530) 244-4153
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10-05-2021, 04:05 PM
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#11
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Member
Tiffin Owners Club
Join Date: Jul 2015
Location: Oregon Coast
Posts: 75
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Red Bay, Really??
Good advice there for the Bend folks as well as Hollingsworth. I'm in the Oregon Rovers Tiffin group so we hear lots of stories about service. Good and bad. Today we were told some folks with a new Tiffin were told by Tiffin to NOT take it to RV Corral in Eugene. Heard that before. Those same folks are taking it to Coachmasters in Bend. One I have used is Oregon Motorcoach Center on Airport Rd., in Eugene. Good work and Tiffin backs them up.
__________________
Tom and Sharon Beall
2016 Tiffin Allegro Phaeton 40AH
2014 Jeep Cherokee Toadlet
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10-05-2021, 04:10 PM
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#12
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Senior Member
Tiffin Owners Club
Join Date: Aug 2012
Location: Vincennes, IN
Posts: 224
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Red Bay offers excellent service. I just returned from there. I have an 800 mile round trip. But, I am not sure they offer enough better service to make a 5,000 mile round trip unless you just wanted to see the country.
In it’s favor, it located very near Muscle Shoals, AL. If you like music by groups from the 60’s and 70’s, that is a great and historic side trip. The cost of traveling thousands of miles though, would buy a lot of CD’s with southern rock music.
Also, they just raised their service rate to $125.00 an hour.
__________________
Phil and Linda Smith, Retired University Faculty
2017 Tiffin Allegro Red 33AA FMCA #F463160
2017 Jeep Cherokee Trailhawk
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10-05-2021, 04:48 PM
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#13
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Senior Member
Join Date: Aug 2007
Posts: 609
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We live one state north of you and had the same driving to R.B. reservations when we had some "issues" with our, then new, 2017 Tiffin Allegro Bus. While talking to Bob Tiffin he mentioned a "newly approved" West Coast Tiffin repair facility in Redding, California.
Martin Hveem Automobile Restoration, 1526 Charles Drive, Redding, CA 96003
(530) 244-4153. He has a Website.
Bob said Martin has done classic car restoration for him for years and after pleading with him for many of those years, Martin started a sideline dedicated to Tiffin motorhomes. I have dealt with Mark and they have fixed some of the work my local RV dealer attempted and some additional recall work. They are easy to find off of I-5, have a good working relationship with Tiffin and a heck of a lot closer than Red Bay.
I didn't read the posts until AFTER I posted my comments (kind of like reading instructions). I see BobGed and JBL have already mentioned Hveem.
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10-05-2021, 05:08 PM
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#14
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Member
Join Date: Feb 2012
Location: Rancho Bernardo, ca
Posts: 49
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We bought a new 2019 RED. We live in San Diego and have it serviced at RV Specialists which is an authorized Tiffin repair facility. They have handled all our warranty work and normal maintenance.
Can’t think of any reason to make the trek to Red Bay. Not like they have the market cornered on qualified service personnel.
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