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Old 07-14-2021, 08:04 AM   #1
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Question Spyder control panel replacement

Hi. First time posting on this forum. We have a 2019 Phaeton and was having a issue with our rear slides not working using the Main Spyder control panel. A call to tiffin and they diagnosed the problem as a faulty Spyder control panel. Everything else on the panel operates fine but that is what the tech told us. They sent us out a new panel and Iím getting ready to do the installation myself. For the past few weeks we have been extending and retracting the rear slides from the outside emergency override switches per tiffins direction.

Iím a little hesitant to do the replacement as we are on an extended trip and donít want to have additional issues with the panel on the road. Iím hoping someone might have some insight as to the replacement process for the main Spyder Control Panel.

Any suggestions would be appreciated

Rick Parpan
2019 Tiffin Phaeton IH
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Old 07-14-2021, 08:43 AM   #2
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I can only speak from upgrading our panel from a B/W to a color panel. 2017 Phaeton. Iím sure our panels are different, so keep that in mind.

Spyder was very helpful with any question I had before my purchase and afterwards, before installation.

In essence, I did thisÖ

Have USB stick, with latest firmware, ready. Makes sure it was unplugged from shore.
Turn off the salesman switch.
Turn off the two battery switches.
Replace panel. (It was plug/play)
Restore power by reversing above items.
Upgrade firmware per Spyder instructions.
Finish panel attachment to wall.

All in all, it was very easy. Our new panel is much improved and works better than the old panel.

Hope this helps!
Safe travels.
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Old 07-14-2021, 09:23 AM   #3
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Hi Les…

Thanks for the reply. A few questions:
Did you get the firmware update from Spyder?
Salesman’s switch?
How did the panel come off the wall, I don’t see any screws or attachments.

Thanks
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Old 07-14-2021, 09:46 AM   #4
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Changing the panel is easy. Just snap the cover off and there will be four screws holding it on the wall. Pull the cable out and unplug the four conductor plug but be careful not to let the cable slip back into the wall. Just plug the new panel in, screw it to the wall and you are done. The 12v disconnect by the door is often referred to as the Salesman Switch as coaches on the lot get turned off and on by salesmen.

As Les indicated, I also changed out my main Spyder panel for the new color LCD panel from Spyder and it was one of the best upgrades I've done. It's much easier to read and the touch controls work better. The firmware update is for the new color panel, not the original. Below is what the new panel looks like.

As for the intermittent slide issue, I had the same problem two years ago and had to change out the slide controller board in the G6 chassis panel in the DS front compartment. It's the top controller board where the emergency retract/extend buttons are located and it's just plug 'n play if the panel replacement doesn't fix your issue.
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Old 07-14-2021, 02:19 PM   #5
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Thanks Lt Dan

Our panel is a little different but close enough. Iím hoping it will already have the software updated needed and will fix the slide issue.
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Old 07-15-2021, 05:38 PM   #6
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Quote:
Originally Posted by Xisle View Post
Hi LesÖ

Thanks for the reply. A few questions:
Did you get the firmware update from Spyder?
Salesmanís switch?
How did the panel come off the wall, I donít see any screws or attachments.

Thanks

Yes, got firmware from Spyder with instructions to install.
Salesmanís switch is usually right inside the door, by the passenger seat. Turns off all the 12V at once (lights, usb, thermostats, etc.).
Panel (per instructions) just popped off. Then screws are underneath.
Got instructions and parts for both flush-wall install or a raised-type install. I did raised-type. No cutting the hole wider.
I ended up with what LtDan has, minus the propane indicator. Like his, ours works better on the touch screen and is much easier to read.

Happy Camper!
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Old 07-16-2021, 09:01 AM   #7
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Thanks Les…I’ll be doing the install in a few days, waiting on the panel. I have been in contact with Spyder, they have been very responsive, they will help me with the programming once it’s installed.
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Old 07-28-2021, 06:29 AM   #8
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What I worry about is the panel not operating the slides when we are far from the madding crowd with slides out and cannot move. Is there not a hard-switch somewhere that can bring the slides in if the panel fails?
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Old 07-28-2021, 07:20 AM   #9
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Quote:
Originally Posted by Jurisdictionary View Post
What I worry about is the panel not operating the slides when we are far from the madding crowd with slides out and cannot move. Is there not a hard-switch somewhere that can bring the slides in if the panel fails?
If you have a 2016 or newer, there is an emergency retract button on the G6 panel in the DS front compartment. It's at the very top of the panel. However, this only bypasses the slide controller board in the panel. If you have other problems with the hydraulic system or wiring this won't work.
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Old 07-28-2021, 10:27 AM   #10
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Quote:
Originally Posted by Jurisdictionary View Post
What I worry about is the panel not operating the slides when we are far from the madding crowd with slides out and cannot move. Is there not a hard-switch somewhere that can bring the slides in if the panel fails?
I'm assuming that the slides you are concerned about are Schwinteck. If that's the case, there is a video on the Tiffin website that shows how to jumper the controller to activate the slides.

FWIW, they also have a video on how to run the HWH slides in an emergency.
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Old 07-30-2021, 08:35 AM   #11
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As a final followup, we received and replaced the Spyder panel. Very easy to do. It solved our issue. The only problem we’re having is trying to sync our rear slides motors. As of now they are a little off center and at times will not go out without trying a few times…work in progress…
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Old 07-30-2021, 10:09 AM   #12
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Try this. It worked for me:

Synchronizing a Schwintek Slide

This process will work with the slideout either in or out by simply reversing the procedure. We will be covering this with the slideout in the out position.
1. Quickly press and release the retract button. You do not want the slideout to make any movement.
2. Press and hold the extend button until the slideout motors startup and shutdown. When the motors cease to make any noise, you can release the extend button.
3. Repeat steps 1 and 2 4 more times completing this process 5 times total.
4. Retract the slideout between 3 and 4 inches.
5. Fully extend the slideout until the motors cease to make any noise.
6. Retract the slideout between 3 and 4 inches.
7. Fully extend the slideout until the motors cease to make any noise.
8. Fully retract the slideout holding the button until the motors cease to make any noise.
9. Fully extend the slideout.
If the slide extends fully and both ends contact the wall at the same time, you are finished with the sync procedure. Stopping a Schwentk slide before it reaches end of travel is the main reason they get out of sync. Always make sure that everything is clear so that you can fully run the slide without stopping. If the slide DOES NOT fully retract or extend by the above method you will have an issue that is not sync related. This could include a motor that is disconnected, or other options. You will need to refer to the control box to diagnose this issue. The Schwentk controller will give you a flashing red and green LED indicating which error code the controller detects.
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