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Old 06-03-2023, 01:36 PM   #1
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Tiffin Parts

Am I missing something when it comes to finding certain parts for my 2018 Phaethon on Tiffins online parts Store?
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Old 06-03-2023, 03:16 PM   #2
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Depends on what you’re looking for. If I don’t see it online I call. So far no issues.
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Old 06-03-2023, 04:01 PM   #3
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Thanks for the reply.
The trouble I am having is finding the part without having to scrolling through thousands of un related parts.
When I type in the search bar for any part I have been trying to find, it come up no match found. My question would be is there a way find a part like a docking light faster?
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Old 06-03-2023, 05:02 PM   #4
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Their search feature leaves a lot to be desired. I've tried searching for items with a single term and nothing found. When I finally locate the item, that exact term is in the description. They may be using "tags" for their search instead of the product title so it's best to try single word searches and different words.
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Old 06-03-2023, 05:04 PM   #5
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Best is to just give them a call. Their On-Line Search routine is not that robust.
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Old 06-03-2023, 05:08 PM   #6
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Thanks
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Old 06-04-2023, 07:48 AM   #7
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Tiffin Parts

I have used their Contact Me on the web site. They always ask for the last 8 of the vin so include that in your inquiry. I usually get a response back for the parts I'm looking for the same day.
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Old 06-04-2023, 11:16 AM   #8
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Be aware that their shipping cost often is more than the part cost.
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Old 06-04-2023, 05:24 PM   #9
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I have learned that!
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Old 06-05-2023, 05:29 AM   #10
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Originally Posted by lllkrob View Post
Be aware that their shipping cost often is more than the part cost.
I realize you wrote "often", and I agree with you. But a few weeks ago I ordered a replacement door for my Truma Aqua Go, and surprisingly the cost for the part was very competitive to dealers' prices and shipping was reasonable. The part was $109 and shipping was $15. I was surprised because the reverse has been true on many occasions.
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Old 06-05-2023, 07:34 AM   #11
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Maybe they are fixing the shipping problem.
I ordered four or five items. They all could have fit in one box, they all came separately, with high shipping cost for each one. Thinking they came from each manufacturer and they all had there shipping costs.
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Old 06-05-2023, 02:01 PM   #12
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$30 dollars for shipping a fuel tank sending unit and they will try to get it out this week??? And this is Monday morning.
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Old 06-05-2023, 03:54 PM   #13
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They quoted me $35 in shipping for a new windshield fan earlier today. The same fan is on Amazon for about $20 more than Tiffin's price, but with Prime I'm still ahead by $20 and I'll have it faster.
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Old 06-07-2023, 06:22 AM   #14
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$30 dollars for shipping a fuel tank sending unit and they will try to get it out this week??? And this is Monday morning.
Got UPS notification part shipped next day Tuesday. Not bad
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