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Old 06-08-2021, 06:23 AM   #1
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Tiffin Parts Dept

Just wondering I have a window on order at Tiffin since last Wednesday. Called this morning and they canít tell me for sure when it will be shipped. They say theyíre at least a week behind can anyone tell me if thatís true or whatís going on there?
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Old 06-08-2021, 07:26 AM   #2
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Yes, a part I ordered 2 weeks ago took a week to actually ship. Once it shipped, they sent me a FedEx Ground tracking number. Good luck.
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Old 06-08-2021, 07:32 AM   #3
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It's not unusual for special items like windows to be delayed. Unless it's a very new model they may have to have the window special made as they don't stock all parts like that.
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Old 06-08-2021, 06:33 PM   #4
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They are running much more slowly than usual. It took an entire week for an in-stock part to get shipped (ordered 6/1, just shipped today). I started to research a direct order from the manufacturer (which would have cost more), only to find out their lead time is currently 10 days; so, I guess Tiffin isn't doing that badly after all...
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Old 06-08-2021, 06:47 PM   #5
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Tiffin Parts Dept

Also, something like a window will likely have a special wood shipping crate made for it as well.
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Old 06-09-2021, 05:11 AM   #6
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I ordered a part from Tiffin parts store and was told that shipping was about 2 days behind. Shipping is out of my control, so I don't worry about it. If I needed the part faster, I would have searched for other sources.
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Old 06-09-2021, 10:34 AM   #7
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LOL.... i think people forget that Tiffin is a very busy place !!!
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Old 06-09-2021, 01:36 PM   #8
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I ordered some in stock LED bulbs and it took over a week before they were shipped.

Our bedroom slide is inoperable and the repair place has been waiting several weeks for Tiffin to ship the necessary parts.

Maybe they had a mass exodus of employees after Thor took over.
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Old 06-09-2021, 02:57 PM   #9
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Just ordered a pax side wheel hub cover with lago, they said that they were out and hope to have some before too long.
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Old 06-09-2021, 04:20 PM   #10
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Just ordered a slide switch with today, so will be curious as to when I get shipping details for USPS on priority mail.
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Old 06-09-2021, 04:36 PM   #11
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I'm sitting at Tiffin right now getting work done on our coach. The Parts Store is not bare but out of a lot of what we think would be common parts. There are three people working in the store and two of them are constantly answering phones. Not a lot of "chit chat" going on. Several spare part items I had hoped to pick up are out of stock. Lots of empty parts bins. That said, I was told they are trying to locate additional manufacturers for many parts to meet customers needs/demand.

Spoke to a service bay tech today who said they've lost a lot of experienced techs due to the slow/shut down over Covid. Even office staff have left for higher wages and more hours. I didn't see a lot of unnecessary BS'ing going on in the service bays during work hours. Over all, I'd say the folks here at Tiffin are working hard and earning every dime trying to meet customer expectations and demand. As expected, every employee I've spoken to is polite, helpful and more than willing to help solve problems and answer your questions. Tiffin Customer Service continues to be First Rate!!!
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Old 06-09-2021, 07:52 PM   #12
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Quote:
Originally Posted by ValionRV View Post
I'm sitting at Tiffin right now getting work done on our coach. The Parts Store is not bare but out of a lot of what we think would be common parts. There are three people working in the store and two of them are constantly answering phones. Not a lot of "chit chat" going on. Several spare part items I had hoped to pick up are out of stock. Lots of empty parts bins. That said, I was told they are trying to locate additional manufacturers for many parts to meet customers needs/demand.

Spoke to a service bay tech today who said they've lost a lot of experienced techs due to the slow/shut down over Covid. Even office staff have left for higher wages and more hours. I didn't see a lot of unnecessary BS'ing going on in the service bays during work hours. Over all, I'd say the folks here at Tiffin are working hard and earning every dime trying to meet customer expectations and demand. As expected, every employee I've spoken to is polite, helpful and more than willing to help solve problems and answer your questions. Tiffin Customer Service continues to be First Rate!!!
Excellent and informative response from someone actually in the swimming pool.
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Old 06-09-2021, 08:51 PM   #13
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Just wanted to say thank you for everyone that replied to this message. I did get notice today that my part has finally shipped.
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Old 06-10-2021, 06:00 AM   #14
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Quote:
Originally Posted by ValionRV View Post
I'm sitting at Tiffin right now getting work done on our coach. The Parts Store is not bare but out of a lot of what we think would be common parts. There are three people working in the store and two of them are constantly answering phones. Not a lot of "chit chat" going on. Several spare part items I had hoped to pick up are out of stock. Lots of empty parts bins. That said, I was told they are trying to locate additional manufacturers for many parts to meet customers needs/demand.

Spoke to a service bay tech today who said they've lost a lot of experienced techs due to the slow/shut down over Covid. Even office staff have left for higher wages and more hours. I didn't see a lot of unnecessary BS'ing going on in the service bays during work hours. Over all, I'd say the folks here at Tiffin are working hard and earning every dime trying to meet customer expectations and demand. As expected, every employee I've spoken to is polite, helpful and more than willing to help solve problems and answer your questions. Tiffin Customer Service continues to be First Rate!!!
Did you have to wait long for your turn for service? Were you able to stay at the Tiffin camp area? I'm heading that way in July. Heard the service center will be closed the week of the fifth for vacation. Thanks
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