Community Forums

gatorgirl66 · 06-09-2015, 09:09 AM

Just got back from Camp Red Bay. We checked in on Sunday and got into the Express Bay on Friday morning. They fixed everything on our list and a few extra things that we found after we turned in our list. This was all warranty work. The waiting is a little stressful but the service was great. The techs really know what they are doing and work fast. If you don't have a very long list take the Express bay.

It is a bit boring there if you don't have a satellite. We could only get 3 PBS stations on our antennae. If you have an older MH you should call first to see if they can do the work there.

dcochran1167 · 06-10-2015, 08:38 AM

I want to thank all of you for your comments on the Red Bay Service center. Most helpful and we will remember all your pointers when we go on 6/19. Thanks again and good travels

gosman · 06-13-2015, 01:00 PM

But you have to pay for a hotel as they take their time fixing your coach? Right?

lllkrob · 06-13-2015, 01:29 PM

Quote:

Originally Posted by gosman

But you have to pay for a hotel as they take their time fixing your coach? Right?

No you stay in your coach normally while they are working on it. If your repairs are covered by Tiffin's warranty there are no campground charges. If you are out of Tiffin's warranty then the nightly charge is $20 for a full hookup site.

Melmoses · 06-13-2015, 03:20 PM

Tiffin is the only service center I know of that lets customers stay with their coaches while they are being worked on. You can stay inside or walk the service center hallway, your choice. They have a lounge for those who want to use it. Owners are all over the place. I stay with mine and the techs will show me exactly what they are doing and explain it all to you. Neat! There are a couple of things that will send you to the lounge like painting, welding but otherwise you are right up close and personal with the techs if you want.

gosman · 06-13-2015, 04:51 PM

Wow- what a service! I would stay in the coach!

kayak70 · 06-14-2015, 02:53 PM

It is all in the opinion of the individual but for us Red Bay was not fun overall. In fact, I will never go back. Last rig had tons of issues, some repaired, some not. I spent almost three months of my life there and left with a broken rig - dumped it on the dealer which sold it to us and got the Breeze. Positive side - you get to meet a lot of great people there and have after hours fun and drinks. Stock up on the booze if you do that. The shuffle through different bays is tough, staying with the techs is nice, learn a lot. Easy stuff they are great, tough stuff they are not so good. There are better repair facilities and Tiffin will pay for your service under warranty at those places - very good on Tiffin's part and good for owner.

I went to Forest River one time for a major problem with a WGO, out of warranty. They provided free camping with water and power and a dump available. Worked me in after two days. Took the rig over in AM, tech came out and picked it up. Socialized in waiting room, met people, just like at Tiffin. Afternoon they brought out rig for me to spend night in. Five days of work, lot of work. No charge and as a bonus they redid all the sealants on roof - no charge. Pretty darned good factory service at WGO IMHO. It may have changed, don't know. Everything changes.

gosman · 06-14-2015, 10:38 PM

wow! If you didn't like Tiffin service- why did you go with the Tiffin Breeze?

jhbright · 06-15-2015, 12:12 PM

We have a 2014 37AP at the time it was under warranty, it took us 3 weeks for them to look at it. It was work that our dealer could not do.
We did not sign up for this kind of service when we bought our Motorhome. I just don't like sitting in a parking lot in Red Bay AL four weeks, I know the Coon Dog Cemetary is a big draw but you can only go so many times.
We did leave and go home 250 miles one way. The fuel, time, service is a big thing. Our last coach was a Newmar and they would take appointments, and they never left our coach dirty at end of the day.

gosman · 06-16-2015, 09:52 PM

Yepper- I'm looking at Newmars too. Nice to know. It would be nice to know who the winner is in quality and service- Tiffin, Newmar, are the ever present and biggest seller Winnebago!

jhbright · 06-17-2015, 08:22 PM

We have had 5 Newmars and one Tiffin, Newmar wins hands down on service, it might take a few weeks to get an appointment but they take you in on your appointment day.
I can't speak about other Mfg but I do understand Tiffin has a big problem after seeing it first hand.
Please don't get me wrong we love our smaller coach and have had fewer problems, BUT getting service is a problem because it's not if but when it's going to have some problems.
If you did not buy from the dealer you ask for service forget it, you go to the end of the line and they forget about you.
Mr Tiffin will have to address service problems soon. They are building more coaches than they can service and don't have people to service you.
Just for fun try calling service and see how long it takes and they forget to call you back.

John and Debbie
2014 37AP

Lault · 06-18-2015, 06:48 PM

American coach also allows you to stay in your coach during repairs with animals, with an appointment, that they always keep, they come get you at 6AM sharp, put 3 to 5 folks on your unit and get you out of there as fast as they can. Not so at Red Bay, been there done that, had enough of it.

gosman · 06-19-2015, 02:11 PM

American coach? Never heard of them. Maybe an up and comer!!?

edgray · 06-19-2015, 08:04 PM

Quote:

Originally Posted by gosman

American coach? Never heard of them. Maybe an up and comer!!?

NOPE. AC has been the upscale brand for Fleetwood for years, maybe decades. Very nice, and quite expensive.

FWIW, the only "up and comer" I can think of is Entegra Coach div of Jayco. They've been around only a relatively few years and are giving Tiffin and Newmar stiff competition.