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Old 05-02-2014, 08:10 AM   #1
outthere's Avatar
Forest River Owners Club
Join Date: Jul 2011
Posts: 67
tiffin Service Dept.

4/17/14, Called about replacing my door handle on my 2000 28' allergo. after 35 min on hold. i was told it is no longer made. They said they would look for a replacement and call me back. 4/18/14, called them back and waited around 40 min and at 4:30 they said they were CLOSED (automated) and the phone went dead. 4/22/14, e-mailed service and they would find out who took my call and they would call back. No call. 4/25/14, I called back, after 45 min on hold, they said they would talk to the Boss, he may know the replacement part. when he picked back up, somehow we lost connection. The people i talked to were nice,but should it be this much trouble to find a part? Has anybody else had this problem? Thanks..

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Old 05-02-2014, 08:34 AM   #2
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Join Date: Oct 2002
Location: Madison, MS
Posts: 8,809
Not trying to excuse Tiffin here, but I'm sure they are VERY busy right now. Telling you they would "look" for a replacement was probably them trying to be nice........

I do think you should not have been left on hold, or promised a call back, about a part they already said wasn't available anymore (15 YO old coach).

Perhaps they should have simply suggested you contact: McKinney RV Sales and Service, Red Bay, Alabama I believe they "specialize" in parts that Tiffin has used in the past.
Good luck finding a door handle that will work for you.

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Old 05-08-2014, 08:07 AM   #3
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Tiffin Owners Club
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I would send them an email at parts@tiffinmotorhomes.com
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service, tiffin

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