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Old 09-25-2021, 06:29 PM   #1
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Triplevision STM-7000Q

I have a 2018 Phaeton QBH 40' with a Triplevision STM-7000Q video monitor. There are three inputs but it has room for a fourth input.

Recently the video on the left camera started tearing when using the left turn signal. The problem was with the harness between the monitor and individual inputs including power. During installation the installer so stressed the cable that after some time and vibration the connection began to fail.

My Rant:
I love intermittent electrical issues...this one brought to me by another lousy, sloppy install job by a Tiffin employee. Although, if management doesn't care then why should they. I went online to get a lead on replacement part but could not find one so I went to Tiffin Service. The service agent gave me the part# and swore it was correct! I asked three times about that part number and gave him the description of the problem part. He got angry with me for asking him so many times. Right, it is the wrong item. It's one thing to be wrong but when you get arrogant about it that is another matter. Tiffin and its folks in my opinion have redefined mediocrity and their customer service is worse. Bravo Bob...you got sacks of money and left us holding the bag.

Post Rant:
Does anyone know the real part# for this connector? I may have to contact Triple H for help but frankly they're as bad as Tiffin. I found a PDF installation guide and also a paper doc in my owners manuals but there are no part numbers, no manufacturer listing or service information. I wonder who are these people and how does Tiffin manage to find such terrible vendors.
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Old 09-25-2021, 09:21 PM   #2
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[QUOTE=imUrlaub;5927773]I have a 2018 Phaeton QBH 40' with a Triplevision STM-7000Q video monitor. There are three inputs but it has room for a fourth input.

Recently the video on the left camera started tearing when using the left turn signal. The problem was with the harness between the monitor and individual inputs including power. During installation the installer so stressed the cable that after some time and vibration the connection began to fail.

My Rant:
I love intermittent electrical issues...this one brought to me by another lousy, sloppy install job by a Tiffin employee. Although, if management doesn't care then why should they. I went online to get a lead on replacement part but could not find one so I went to Tiffin Service. The service agent gave me the part# and swore it was correct! I asked three times about that part number and gave him the description of the problem part. He got angry with me for asking him so many times. Right, it is the wrong item. It's one thing to be wrong but when you get arrogant about it that is another matter. Tiffin and its folks in my opinion have redefined mediocrity and their customer service is worse. Bravo Bob...you got sacks of money and left us holding the bag.

Post Rant:
Does anyone know the real part# for this connector? I may have to contact Triple H for help but frankly they're as bad as Tiffin. I found a PDF installation guide and also a paper doc in my owners manuals but there are no part numbers, no manufacturer listing or service information. I wonder who are these people and how does Tiffin manage to find such terrible vendors.
[QUOTE]

I found a trademark submission online. Apparently, Triplevision is a trademark that belongs to Triple H Electronics. So, they purchase from somebody and simply rebrand it.
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Old 09-26-2021, 12:51 AM   #3
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I got TripleVision parts from rvcams.com. Send a picture of the old part.
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Old 09-26-2021, 06:19 AM   #4
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I suspect I know who the person is you were talking to. If it is him he gets a lot of accolades on here. But my experience with him was one of him yelling at me when I asked for clarification on something he rattled off. I won't provide the name here in case I am wrong. My experience didn't line up with "he's such a nice guy" and "he's very helpful" that I have read on this forum. He was short with me and annoyed from the beginning. And I was very nice from the beginning until he started shouting. I didn't call Tiffin annoyed because I wasn't calling with a problem, so there was not attitude coming from me on this call. I was calling because I wanted to add something and I needed to understand the system. He's the only person I've had issues with. Everyone else there has been a pleasure to do business with.
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Old 09-26-2021, 07:40 AM   #5
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RV Cams

I did see the site RV Cams in my initial search but didn't do any digging until this am. I found the STM-7000Q monitor, the harness is shown as part of the kit but not on its own. This cable should never have failed. Just another example of crap from China installed by people who don't care about reliability much less quality.

We love getting away in our coach so I guess this is just part of the price to pay. But I'm beginning to think the sooner I get rid of all the cheap electronic crap Tiffin installed the better off we'll be.
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Old 09-26-2021, 12:35 PM   #6
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4 Camera Display

So, I found the cable. It is part of the display that RV Cams sells for $450 and Tiffin wants $583 for. Apparently, they don't just sell the harness.
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