[QUOTE=imUrlaub;5927773]I have a 2018 Phaeton QBH 40' with a Triplevision STM-7000Q video monitor. There are three inputs but it has room for a fourth input.
Recently the video on the left camera started tearing when using the left turn signal. The problem was with the harness between the monitor and individual inputs including power. During installation the installer so stressed the cable that after some time and vibration the connection began to fail.
I love intermittent electrical issues...this one brought to me by another lousy, sloppy install job by a Tiffin employee. Although, if management doesn't care then why should they. I went online to get a lead on replacement part but could not find one so I went to Tiffin Service. The service agent gave me the part# and swore it was correct! I asked three times about that part number and gave him the description of the problem part. He got angry with me for asking him so many times. Right, it is the wrong item. It's one thing to be wrong but when you get arrogant about it that is another matter. Tiffin and its folks in my opinion have redefined mediocrity and their customer service is worse. Bravo Bob...you got sacks of money and left us holding the bag.
Does anyone know the real part# for this connector? I may have to contact Triple H for help but frankly they're as bad as Tiffin. I found a PDF installation guide and also a paper doc in my owners manuals but there are no part numbers, no manufacturer listing or service information. I wonder who are these people and how does Tiffin manage to find such terrible vendors.
I found a trademark submission online. Apparently, Triplevision is a trademark that belongs to Triple H Electronics. So, they purchase from somebody and simply rebrand it.