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Old 06-11-2021, 09:57 AM   #1
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Where to get Mobileye serviced?

We had a Mobileye installed on our 2015 36LA when purchased new in 2014 from Lazydays in Tampa. It has worked flawlessly until this last trip when we were returning home. We got an Error 12 and Error 26 and then 3 lines at the bottom. Not working at all now. I called Lazydays, but they no longer have a technician who can work on the Mobileye. I called Red Bay to see if they could recommend someone in the Florida area and all they could do was recommend Nick Brewer in Red Bay after hours. I tried Mobileye's website and sent an email, but have not heard back from them. I have tried calling the places on Mobileye's website that were listed as installers, but the ones who answered said they only work on cars. Does anyone know of a Mobileye technician in the southeast? We are willing to travel, but was hoping to find someplace closer before going all the way to Red Bay. Thank you.
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Old 06-11-2021, 07:53 PM   #2
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All you have to do is reboot it. I did this to mine and it works perfect now.

I got this information from Mobileye rep:

Mobileye Reset

Hold + and - buttons on windshield camera with key off

Continue to hold windshield camera while turning key on.

Hold buttons until four squares appear on the dash.

Immediately drive unit at highway speeds for 15 minutes.

Unit will shut off and come back on after reboot
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Old 06-11-2021, 07:54 PM   #3
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We pulled into a rest area, performed the reboot and immediately started driving.

Simple process
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Old 06-12-2021, 07:53 AM   #4
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This is great info Jeff. I've had problems in the past and Red Bay just fixed the latest. I have saved these instructions and added to my coach file for future reference. Appreciate the you replying and providing a possible fix for the OP. Hopefully it works for them.
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Old 06-12-2021, 05:15 PM   #5
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Thank you, Jeff. We will give it a try.
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