I'd pull one out if it's mount and try bench testing it. Is it independent of other entertainment or controlled from a media center? Test the voltage into the DVD player, make sure it's getting 12 v. Since both don't work, I'd suspect the power. Also, changing the batteries in the remotes is an important first step.
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Bob & Donna
'98 Gulf Stream Sun Voyager DP being pushed by a '00 Beetle TDI
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