Hello all!
Some of you know that I am the kind of guy that loves his Motorcoach and take care of it like she was an old Muscle Car. I Over Service/Maintain and Upgrade everything I know to do.
Here is my story........Deb and I left out of Northern Illinois on Christmas Day and headed out for south Florida for a couple weeks of much deserved vacation! We left in the early am and in the night we decided to pull into an amazing rest area for campers in Macon GA. The Coach ran for 16 hrs. straight with no issues at all.
In the early am I was up and ready to roll into Florida when the coach started overheating only a few miles back on I75 south! I was shocked and could not figure out what was going on..... well, during a roadside inspection, my Engine Fan was not running at all. Problem found......now, how to get it fixed?!?!
Well, we let her cool and limped her into an RV Service center about 10 miles south of Macon. They told me they could not repair it and referred me to a shop back up north about 16 miles in the heart of Macon, GA.
This where the story builds.....
I call Jesse (The Parts Manager) at Gilbert Truck Center and explain what is happening and he determines after a little reserch that my Electronic Fan Clutch is toast and that Freightliner has a ton of bulletins out about this very breakdown and furthermore they have a new updated part to replace the faulty original part. He will order it on an Emergency Basis and have on Monday!!!!! It's Friday!!!!! oh well. we set up camp and prepare for Monday's part arrival. Monday comes and the part shows up. Right Box.....Wrong Part!!!!! OMG! I am dying a slow death..... Jesse gets Freightliner on the phone and tells them what happened and they overnight air freight the correct part! The owner of Gilbert Truck Center (TONY GILBERT) feels bad for us and steps in to ease our pain. He gives us his truck to go get our trailer that we dropped to make it easier for the coach to make it to the his shop.....tells us to take our time. The part shows up and he calls my cell phone to let me know he has it and it is correct!
By the time we returned back to Gilbert Truck our coach was torn down and there was 3 techs working on it together and the 9 hour job was complete and ready to roll in under 4 hours! He said he wanted to salvage our vacation and do his part to make us happy and get us back on the road! This was a great shop with amazing customer service Clean, Courteous, and Caring! I am so pleased I thought I had to pass this on to all of my Fleetwood Friends That Travel!
Gilbert Truck Center
2822 Jefferson Rd
Macon,GA. 31217
478-742-5934
If you are ever passing through Macon, GA. and need service or repairs.....Give Tony and the guys a call! Gas or Diesel, Big, or Small this is the place you need to go!!
Tell them Craig and Deb sent you.......They won't soon forget us! lol
Meanwhile, we are safely in Naples Florida and enjoying our vacation at Pelican Lake Motorcoach Resort! Absolutely Beautiful!!!
Thank You to Tony and the crew at Gilbert Truck Center!!
"Hognest"
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