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Old 08-24-2013, 05:09 PM   #1
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Late model coach issues ??

Hello, I am new to this board as well as to American Coach. I purchased my first AC product, a 2013 AC Tradition about 6 months ago. During this time, the coach has been sent back to the factory twice (currently sitting at the factory again) and back to the dealer once for repairs. Also, Freightliner had to made a house call after the engine shut down (on the highway) while on our way home from the very first camping trip (high coolant temp issue). The first trip back to the factory (after 1 month of ownership) had not a "punch list" but it was a "laundry list". The final factory service order sheet spanned 20 pages in length. The trip back to the dealer (after 3 months of ownership) was to replace the residential refrigerator and repair more roof leaks. The current trip to the factory has another list of repairs, including the inability to get both of the passenger side slides in/out. I had to hard-wire 12 volts last weekend from the chassis batteries to the slide motors to get the bedroom & living room slides in. The wife & I were so humiliated as campers where leaving on Sunday & we were stringing out wires from the chassis batteries to the slide motors on our new coach. The other major issue last weekend was with the rear macerator toilet. Everytime the toilet was flushed, the lights would go out in the bathroom & the air conditioners would shut down exactly when the macerator motor would start. The lights & the AC's would start right back up after the maerator turned off. Before anyone asks, there was nothing put into the toilet that would be considered out of the ordinary. Sorry for being so long winded but we paid an awfull lot of money for this new coach and we are so frustrated that we have not had a "trouble free" camping trip yet in the first 6 months of ownership. Is anyone else out there, with a relatively new coach, having all sorts of problems with their new coach ?? Thanks.
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Old 08-24-2013, 06:02 PM   #2
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Been there! I sure can sympathize. However you have a great coach an AC/Fleetwood will stand with you. The major problems we had with our 2012 Providence were vendor related issues not house problems. BTW welcome to IRV2! You will find enough material on this forum regarding new motor home issues from every manufacturer. Unfortunately it takes time to weed this out so hang in there.
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Old 08-24-2013, 06:21 PM   #3
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Become aware of your states lemon laws if the need arises to take action. When a friend of mine felt the dealer took too long to fix a problem he sued them in small claims court for the monthly payment. He surisingly won. There is a light at the end of the tunnel, just hard to see at times.

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Old 08-24-2013, 07:10 PM   #4
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There is nothing more aggravating than paying a lot of money for something and it's not perfect as it should be. In 2004 I purchased a new HR it was in the shop 3 months of the first year I owned it. I only had minor issues when we bought our rev new. Years ago I bought a new American (lemon) car and the service guy told me it was made in Detroit not by god,I'm sure they will get it fix there is a lot that can go wrong with these things no matter how much you pay.
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Old 08-24-2013, 10:54 PM   #5
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Quote:
Originally Posted by Grimesy View Post
Become aware of your states lemon laws if the need arises to take action.
You don't say what state you live in, but the lemon laws in some states are very strong. Often the law is triggered by the number of days a vehicle has been out of service during its first year of use and/or the number of times it's been taken back for service. I'm sure you have good records of these past six months; now's the time to find out what your state's laws are.
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Old 08-25-2013, 12:02 AM   #6
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Powerdriver,

The first year can be trying and you most certainly have had your fill.
We've all had some issues but ironed out the wrinkles eventually.
Just keep thinking of the fun you will have when it's done and remember that we're backing you all the way!.
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Old 08-25-2013, 01:27 PM   #7
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Thanks

Thanks for the information and advice. I sent all of my information (e-mail paper trail), from the day we picked up the coach from the dealer to the day that it arrived back in Decatur, IN at the factory this past Friday. Their Dispute Resolution Administrator (Barry Krueckeberg) is now going through all of the records that I have kept. Hopefully, he will understand the reasons for our dissatisafction with this coach. Regards, Randy.
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Old 09-13-2013, 01:29 PM   #8
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Updated response on the issue with my coach....

For those of you who are interested in the electrical problems that I had (passenger slides not moving in/out along with the lights going out & the air conditioners kicking off when the rear macerator toilet was flushed), the problem was found to be loose cables on the ground bar in the cargo bay containing the house batteries. While the coach was back at the factory, they added an additional nut to each of the ground wires to help keep the main nut from backing off. In addition to other repairs, they went through the entire coach again and even found a few things that I hadn't discovered yet. Although the first 6 months of owning this coach has been somewhat difficult due to the problems (57 days total between time spent at the factory & time at the dealership for repairs), the staff at American Coach has been absolutely wonderful in bending over backwards to get everything fixed with the coach. Also, considering the problems we have had in the first 6 months of ownership, American Coach has agreed to extend my factory warranty from 1 year/15,000 miles to 3 years/45,000 miles. Now that is "peace of mind" in knowing that the manufacturer will stand behind their product. I'm not sure there are any other manufacturers out there who would go out on a limb with an extension to my warranty like American Coach has done. Great Job American Coach.
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Old 09-13-2013, 01:44 PM   #9
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Thanks got the update . Glad to hear that FW did the right thing ( not surprised ).
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Old 09-13-2013, 02:13 PM   #10
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I'm very happy to hear of their resolution and hope you will have many miles of trouble free travel. That's Fleetwood in a nutshell!
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Old 09-13-2013, 03:31 PM   #11
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Thanks for the update. I am sure your honesty and professionalism helped to get a satisfactory resolution.
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Old 09-13-2013, 03:43 PM   #12
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Welcome to the forum and glad you joined us. Sorry for all your problems but believe me you're not alone. Hope they get everything straightened out so you can enjoy your travel times. Good Luck!
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Old 09-14-2013, 09:18 AM   #13
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I had a serious problem with my coach after the warranty expired. FW said take it to Decatur...which I did, and they fixed not only that problem but another one...all without charge.
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Old 09-14-2013, 11:40 AM   #14
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Powerdriver,


I am glad you got your issues fixed!

Thanks for updating us. I pickup my 14 Rev in 3 weeks and your experiences had me stressing about my coach. Hearing that yours is fixed and you are happy gives me some faith!

Thanks.
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