I believe I mentioned in prior posts that the carrier (claims agent that had a bad attitude and poor attendance) approved then at the end on the last check/supplemental payment deducted the luan and labor (1,060.00). Reason being according to them was there was water leaking damage of the existing roof around the A/C seals. Now the wood was not destroyed, not structurally unsound, just had I guess a slow leak at the A/C seal and it somehow never leaked inside, just out and under the old rubber roof, it was a darker color, nor was there any interior roof damage (see pics attached).
The carrier (National Interstate) approved CW to order and re-sheet the roof prior to the new rubber being installed. It is a preferred method according to CW to put a new layer of plywood over the existing before the new rubber roof is installed. It save lots of time in prep work, for obvious reasons.
Then last minute, before they issued the final claims check to me, after the job was finished, they arbitrarily and capriciously deducted it and wouldn't pay a dime. Effectively shorting me almost 1,100.00
So I began the squeeling and squirming process and talked to my agent here locally in DFW, RVIS RV Insurance Solutions. It was one thing had they said NO up front and never approved it to begin with, but to approve it then go back and reverse the approval when the job was done and the final payment was issued was so chickenxxxt to me! I was ready to file a bad faith claim against the carrier, but I let RVIS go ahead and take over for me.
Much to my surprise, they picked up the ball and ran with it. The President, Tommy, got involved to the detail he came out to the coach to inspect it and went to Camping World to discuss the work with the service folks. In fact he indicated that if the carrier didn't step up and pay the bill, he would!
That's how wrong the carrier was.
I got an email yesterday that the xxithead adjuster that was assigned my claim no longer was with National Interstate and that the amount they shorted me less 15% would be mailed immediately.
I was pleasantly surprised by this and very happy with my local agent. I had no idea they would get so involved and advocate for me. They are aces in my book! I highly recommend RVIS here in the DFW. Tommy or Stacey.
So the final agreement was 15% of the roof (the areas around the A/C seals) was deducted from the total which came up to about 180.00. An amount I can live with.
I'm happy with my agent, and now that the carrier made a definitive move to correct its issue with that miserable adjuster, I am also happy with my carrier.
As I said to the new adjuster from NI that called me yesterday "I hope you never see my name on a claim again!"