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Old 01-12-2016, 05:53 AM   #43
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2016 Fleetwood Folly

Latest on my 2016 Bounder 35K 30th Anniversary saga:
Fleetwood has stopped talking to me, I can't get the coach to the dealer for warranty repairs because after driving 17 miles, the brake warning light again came on after the new ABS brake module was installed Jan 7.
All Ford says is bring it back in for a diagnostic.
Have to have it towed for the 3rd time. This bucket of bolts has more time behind a tow truck then I've driven it. 1,930 mi on the odometer.
I asked Fleetwood to swap it with another 35K, or allow me to upgrade to a DP but no dice...basically, you bought it, now live with it 'cause we got your $$$$ sucka.
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Old 01-12-2016, 07:51 AM   #44
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Quote:
Originally Posted by wayno347 View Post
Latest on my 2016 Bounder 35K 30th Anniversary saga:
Fleetwood has stopped talking to me, I can't get the coach to the dealer for warranty repairs because after driving 17 miles, the brake warning light again came on after the new ABS brake module was installed Jan 7.
All Ford says is bring it back in for a diagnostic.
Have to have it towed for the 3rd time. This bucket of bolts has more time behind a tow truck then I've driven it. 1,930 mi on the odometer.
I asked Fleetwood to swap it with another 35K, or allow me to upgrade to a DP but no dice...basically, you bought it, now live with it 'cause we got your $$$$ sucka.
It sounds to me like it is time to give your state's attorney general a call.
Lynn
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Old 01-12-2016, 08:31 AM   #45
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I'm gonna add a link here to a post where the justifiably frustrated owner is trying to get resolution on a problem that ultimately has him looking to use the lemon laws for relief. It's a long read but towards the end paints a pretty good picture of who will ultimately be responsible for buying back a flawed coach. Of course YMMV depending on where you live and your local laws.


http://www.irv2.com/forums/f23/loose...ns-248182.html
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Old 01-12-2016, 08:59 AM   #46
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Do any lemon laws apply to the chassis? I'm not sure any apply to the "house".
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Old 01-13-2016, 06:38 AM   #47
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Originally Posted by LETMGROW View Post
It sounds to me like it is time to give your state's attorney general a call.
Lynn

please, Please PLEASE contact your state Attorney General's office! I don't have any personal experience with AZ AG's office, but I've worked with WA, NC, and here in KY's AG, and they have ALL been extremely helpful to me.

1st,. You have to have a legitimate gripe, not be a whiner (You do, and you aren't!)

2nd. You have to have attempted to solve the problem yourself by working through the appropriate people (dealer, manufacturer, you have!)

3rd. You have to be getting nowhere fast in your resolution. (You aren't as the recurring problems prove.)

4th. And arguable most important, you have to have written documentation, including communications with dealer/manufacturer defining the problem, what has or what has not been done to rectify the situation, and the outcome of the communications. In a situation like this, I would keep a log on an excel spreadsheet with date, time, contact method (could be in person, e-mail, phone, letter, etc) what was discussed. I often will be typing it as I talk to someone on the phone, pausing briefly while typing to say something like, hold on a sec, I'm typing what you are saying, and I don't type too fast! Reference on the spreadsheet any written documentation relating to each incident, tow receipt, repair invoice, hotel bills, cancelled campground confirmations, etc.

Also document phone messages left, when people do NOT respond to requests for information.

Heck, put it in a tabbed three ring binder, send the entire works to the AG's office (scan and upload everything as supporting documentation to your problem. The first thing in the binder should be your "window sticker" showing in all it's glory what you were purchasing, and the MSRP the dealer wanted. Document EVERYTHING!

I hate to say it, but the "thud" factor is important (the louder the sound your documentation makes when you drop it on the floor is what I call the "THUD" factor! He who has the most documentation generally wins in a fight like this.

Make sure that the AG's office understands that you come to them as a last resort because you don't know where to turn to next! They are people, they have similar problems, and they will want to help the little guy!

Good luck and please keep us updated!
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Old 01-13-2016, 07:52 AM   #48
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Quote:
Originally Posted by wayno347 View Post
Latest on my 2016 Bounder 35K 30th Anniversary saga:
Fleetwood has stopped talking to me, I can't get the coach to the dealer for warranty repairs because after driving 17 miles, the brake warning light again came on after the new ABS brake module was installed Jan 7.
All Ford says is bring it back in for a diagnostic.
Have to have it towed for the 3rd time. This bucket of bolts has more time behind a tow truck then I've driven it. 1,930 mi on the odometer.
I asked Fleetwood to swap it with another 35K, or allow me to upgrade to a DP but no dice...basically, you bought it, now live with it 'cause we got your $$$$ sucka.
Our dealership was involved in two buy backs in the fifteen years that I was there. Both involved brakes. One was a Pace Arrow and I don't remember who made the other. It sounds like it is time to send a certified letter to Fleetwood and Ford. If no response, Find the nastiest lawyer in town. If his nickname is bulldog or A$$hole, all the better. I am the last one to call for buy backs, but the way you have been treated is wrong, wrong,wrong.
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Old 01-13-2016, 08:30 AM   #49
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Just want to give a heads up that Wayno's issues are also being discussed in another thread that he started over in the Ford chassis section here is a link.
http://www.irv2.com/forums/f23/f-53-...ve-275002.html
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