Power Gear jack problem

[slammer]

For whatever it is worth Wesboy, you've got a lot of company. Like you, I have the HWH literature on my desk and plan to call today for the price quote on my 2007 FW Excursion 39V. I bought mine last February (pre-owned) and have had nothing but problems with the levelors even though all of the mods have been performed. I hate to spend $6K but I also hate crawling under that sucker to hot wire each jack.

[JT Thomp]

Originally Posted by EasyDoesIt

How do you contact PowerGear? They show no Phone Number on their site. Warranty info indicates it must be done through a dealer.

have you had any success in finding a contact number?

[slammer]

Elkhartjim,
old and slow this morning. Trying to figure out what you mean on this post (#140). Help me please.

[CLIFFTALL]

Below is a quote from a new thread on the Winnebago forum titled " HWH system not working " and the response he got from HWH. I post this not to make fun or judge, but only to point out that we are not alone with our jack problems.

"6:08 PM Eastern Time

As the story unfolds...taking the advice from you folks here on IRV2 I sent an email to HWH Service late last night, but so far no acknowledgment. I know, I know, I'm impatient. I was hoping at the very least a response saying they received my email even if they didn't have time to answer my question.

I continued working on the problem today and discovered the shuttle valve was now a container of loose little pieces. So I called HWH this time and got the answer "Do you mind holding" and then dead air space before I could answer yes or no. After about 2 minutes the person came back on the line and I asked for the Parts Department. I was told I would be put on the 3 day call back list. I didn't want technical advice all I wanted to do was order a part. Good thing I wasn't stuck in Timbuktu and needed this part to get back on the road.

So I called around to some local RV dealers and found a shuttle valve that I will pick up tomorrow. I hope that solves the problem.

After all the great things I had heard about the HWH company I was very disappointed in them today.

However, on a happier note, I'll get the part tomorrow instead of next week sometime. Or we may have to take this next trip without slideouts and levelers. It's cramped but we can do it.

I guess the moral of the story is only have coach problems when you have four to six weeks to get them sorted out not 4 or 5 days."
__________________


Cliff

[Elkhartjim]

Sorry Slammer, I didn't intend to confuse

Originally Posted by clifftall

By George, I think he's got it

What Cliff said....

[Elkhartjim]

Originally Posted by clifftall

Below is a quote from a new thread on the Winnebago forum titled " HWH system not working " and the response he got from HWH. I post this not to make fun or judge, but only to point out that we are not alone with our jack problems.

"6:08 PM Eastern Time

As the story unfolds...

I'm convinced there will never be a perfectly built motorhome and if there should be, nobody could afford it.

Good post Cliff and thanks for reminding us that it ain't a perfect world.

[slammer]

Today I talked with HWH about removing my PG junk and replacing with their product. They will perform this work at their factory in Moscow, IA for $5352 + tax. Takes about 1 1/2 days. I have also talked with the sales manager at Lazydays RV Supercenter in Fla., (where we bought the coach). I started with the sales mgr because I've bought two RVs from them and pointed out to him that he has the most to gain or lose by helping me find a solution to this ongoing nightmare. Supposed to hear back from him by Friday, but I don't know what to expect as he has no authority over the service department. We'll just play it out and see but I for one can't keep crawling under that sucker.

[CLIFFTALL]

Originally Posted by slammer

Today I talked with HWH about removing my PG junk and replacing with their product. They will perform this work at their factory in Moscow, IA for $5352 + tax. Takes about 1 1/2 days. I have also talked with the sales manager at Lazydays RV Supercenter in Fla., (where we bought the coach). I started with the sales mgr because I've bought two RVs from them and pointed out to him that he has the most to gain or lose by helping me find a solution to this ongoing nightmare. Supposed to hear back from him by Friday, but I don't know what to expect as he has no authority over the service department. We'll just play it out and see but I for one can't keep crawling under that sucker.

Not for nothing, but if you and Wes Boy think that your dealers will buy you a new Jack system, I have TWO bridges I'd like to sell you.

[slammer]

I'm totally aware that I'm not going to be visited by Santa Claus at my ripe old age. I also am not prone to letting go that much cash without exploring all options. Phone calls are cheap and time is plentiful.

[WesBoy]

Slammer – You should not have to crawl under the motorhome to each jack to apply 12 volt to the jacks. Find the PG control box – usually in one of the cargo bins screwed to the ceiling. There should be 4 wires with black plastic covered wires that cover a red & black wires – this is the power source. Also attached to the black wire is a white connection which should be multi colour wires – these are the sensor wires. Remove all the wires from the control box and disconnect the white connections. Don’t worry about mixing them up later because mine are all labels as to which one connects to each other and back on the control box. Apply 12 volt power to the black wire which has the red & black wire inside. You can also use a 12 volt battery charger or connect the wire to the 12 volt motor battery or a spare 12 volt battery. Suggest you use a 10 gauge wire. Attach the wire to the battery and then insert the wires into the plastic black connection. If the jack go up you reverse the wires to have them go down. This way you do not have to crawl under the coach.
Cheer
Wes

[CLIFFTALL]

Originally Posted by WesBoy

Slammer – You should not have to crawl under the motorhome to each jack to apply 12 volt to the jacks. Find the PG control box – usually in one of the cargo bins screwed to the ceiling. There should be 4 wires with black plastic covered wires that cover a red & black wires – this is the power source. Also attached to the black wire is a white connection which should be multi colour wires – these are the sensor wires. Remove all the wires from the control box and disconnect the white connections. Don’t worry about mixing them up later because mine are all labels as to which one connects to each other and back on the control box. Apply 12 volt power to the black wire which has the red & black wire inside. You can also use a 12 volt battery charger or connect the wire to the 12 volt motor battery or a spare 12 volt battery. Suggest you use a 10 gauge wire. Attach the wire to the battery and then insert the wires into the plastic black connection. If the jack go up you reverse the wires to have them go down. This way you do not have to crawl under the coach.
Cheer
Wes

Wes

Thanks for sharing this. It will come in handy for a lot of us. I only ask you to re-write it as it sounds confusing to me the way you explained the colors and not being at my MH , it's hard for me to imagine what you're explaining.

Cliff

[Elkhartjim]

Thanks Wes Boy. Come on Cliff, get the rose colored glasses off.

[CLIFFTALL]

Originally Posted by Elkhartjim

Thanks Wes Boy. Come on Cliff, get the rose colored glasses off.

I think my problem goes beyond the glasses

[Always-RVing]

I have Power Gear hydraulic jacks. They work perfectly.. Never had one problem. Been up and down a thousand times.